Hollie Horan

Supporting 2 SVPs and the CMO

Throughout my time, I supported 3 Finance VPs within the company and later went onto supporting 2 senior Directors, as well as 3 senior head of departments. Some notable tasks included: Managed end-to-end diary coordination for Executives and Directors, overseeing complex schedules and confidential planning. Prioritised time-sensitive tasks and high-impact events across diverse functions, Coordinated intricate UK and international travel arrangements for multiple stakeholders including booking flights, accommodation, and airport transfers. Prepared detailed travel agendas, addressing contingencies and ensuring smooth transitions across multiple time zones Organised and executed monthly and quarterly team-building events, enhancing team cohesion and morale while ensuring all activities adhered to budgetary constraints. Supported executives in delivering strategic goals by coordinating projects Conducted in-depth research and data analysis to inform decision-making processes. Presented findings in a structured format, enabling Directors to evaluate options and implement effective solutions confidently . Served as a key liaison between senior leadership and other internal/external stakeholders, ensuring clear communication and alignment on strategic goals, policies, and deadlines.

Supported the Director and AD within the company. The following responsibilities were achieved: Provided confidential and efficient administrative support to Directors, expertly managing multiple complex diaries and scheduling calls. Acted as a reliable point of contact between leadership and internal/external clients, fostering seamless communication. Prepared detailed monthly , quarterly , and annual reports along with internal communications, ensuring timely and accurate distribution on behalf of Directors. Managed expense processing and purchase orders using Dynamics 365, guaranteeing compliance and timely reimbursement for senior staff. Assembled comprehensive material bundles for internal and external meetings, including presentations, interview booklets, spreadsheets, and management reports, ensuring alignment with organisational objectives. Collaborated with HR and Facilities teams to support the onboarding of senior hires, facilitating a seamless transition by preparing schedules, resources, and induction materials with precision. Delivered software and procedural training to new team members, ensuring swift integration and adherence to company standards. Oversaw daily office management tasks, including supply ordering, attending monthly building meetings, Regularly planned and executed office-wide incentives and overnight trips, sourcing catering, locations, activities, and transport while adhering to strict budgetary constraints and timelines. Developed creative and intuitive event concepts based on Directors' requirements, ensuring events were engaging, impactful, and aligned with organisation. Organised innovative monthly internal events for fee earners, consistently pitching fresh, engaging ideas to maintain interest and participation.

Key responsibilities were: Processed sales orders for spot trading customers and managed kanban levels for multiple OEM contractual businesses, ensuring operational efficiency and accuracy . Collaborated closely with Account Managers, Operations, and T ransport teams to ensure timely and successful order fulfilment, fostering a seamless customer experience. Built and maintained strong customer relationships, ensuring high satisfaction levels and developing long-term partnerships. Achieved over 90% on OTIF (On-Time In-Full) reports, demonstrating a consistent commitment to operational excellence. Responded promptly to customer queries, including inquiries on delivery dates and material availability , maintaining high levels of responsiveness and service quality . Delivered exceptional customer service through professional verbal and written communication, effectively addressing client need