Hok Lech

Currently leading Front Office recruitment for JPMorgan Japan, with a focus on revenue-generating roles across our Commercial and Investment Banking businesses. Partnering with senior stakeholders to deliver strategic hiring solutions that support business priorities and long-term growth. Committed to identifying exceptional talent and ensuring a seamless, high-touch candidate experience in one of the most competitive financial markets in the world.

As the Asia Branches Operations Lead for Recruitment, I spearhead talent acquisition efforts across key APAC markets, including Australia, Malaysia, Taiwan, Japan, Korea, Vietnam, Thailand, Indonesia, India, and the Philippines. My role involves recruiting for positions within Asset & Wealth Management and Commercial & Investment Banking, while also supporting essential functions in Payments, Securities Services, Wholesale KYC, and Market Operations. I collaborate closely with regional stakeholders to ensure a seamless, compliant, and strategic recruitment process that aligns with our business objectives and addresses the unique needs of each market in the Asia region. My focus is on driving excellence in recruitment practices to support the growth and success of our organisation.

As the Lead Recruiter in ANZ, Japan and Korea for the largest portfolio within Corporate & Investment Banking, I develop key talent strategies for the Operations and Corporate Functions divisions. My portfolio expands across multiple locations as I oversee Hong Kong, Japan, Korea and the ANZ region. It consists of Operational roles within Securities Services, Investment Middle Office, Custody, Fund Services, Markets and Payments. I also have various corporate roles within my remit including Credit Risk, Compliance, Operational Risk and Treasury.

Our purpose at Westpac is Helping Australians Succeed – it’s what we do, who we are and why we come to work every day. Our Talent Acquisition team want to create an entire organisation of people who love helping people, so there’s never been a more exciting time to join us. As a Talent Acquisition Specialist, I partner with the Westpac leadership team to provide strategic guidance and innovative talent management solutions. I manage the day-to-day recruitment of top talent and drive the recruitment process to deliver a positive experience and achieve business objectives. If you love helping people, then we’d love to help you build a career with Westpac. We welcome you to apply to opportunities with us, you can find more information on our LinkedIn Page or Careers site: https://www.westpac.com.au/about-westpac/careers/

At Korn Ferry we are passionate about what we do, the value we bring to our clients and the careers we provide our people. As a global industry leader in RPO solutions we combine the expertise of our recruiters with state of the art technology to streamline recruitment processes, optimize employer and candidate experience, and improve quality of hire. Informed with unparalleled data resources, executed through innovative sourcing strategies, and broadly supported by a worldwide network of experts, our solutions align talent strategies with business strategies to bring the right talent into your organization while reducing recruitment costs. Korn Ferry is a global organisational consulting firm. Our solutions help businesses and organizations reach and realize the full potential of their talent. We specialise in organisational strategy, assessment and succession, talent acquisition, leadership development, rewards and benefits and digital solutions.

As the Recruitment Partner at Fuji Xerox Australia, my portfolio consisted of the Smart Work Innovation (Operations), Customer Service Operations and Technology divisions. I was required to recruit a number of high volume and specialist positions within the printing industry. Fuji Xerox provide business solutions essential for our customers to focus on their core business. This is achieved through a broad portfolio of document technology, services, software and supplies. Our expertise in document management and workflows will help you to work smarter and streamline your business processes. Technologies are the key to knowledge building, upon which business decisions are made. This understanding assists our clients to leverage the potential of both paper and electronic media. With awards from the United Nations and the Banksia Environmental Foundation, Fuji Xerox Australia is well recognised for its commitment to sustainability. For more information visit www.fujixerox.com.au

As the Talent Advisor for Randstad Sourceright, I was positioned on-site at the Gerard Lighting's Head Office in the RPO recruitment team. I was brought on as the Lead Recruiter to build and develop the recruitment function within GLG. I did this through refining their recruitment processes, introducing new recruitment technology, promoting their EVP all whilst adopting a high tech high touch approach. Throughout my tenure here, I have made a significant impact by recruiting key positions within the business. My portfolio was extremely varied as it ranged from; Executive Managers, Senior Managers, Specialists, Entry Level roles to even blue collar staff. I strategically sourced candidates for various divisions such as Finance, HR, Operations, Marketing, IT, Sales, Engineering, Customer Service and Logistics.

As a Recruitment Specialist and part of the Modernisation Program, I was engaged to undertake a high volume project RPO for TAFE NSW. During my tenure on this project, I successfully recruited various positions within different business units such as; Procurement, Marketing & Communications, Strategy & Policy and Business Development. My responsibilities included, but were not limited to, taking briefs from managers, sourcing candidates, shortlisting & presenting shortlist, managing and coordinating interviews, creating interview guides, submitting all selection panel report documentation, managing a strict recruitment timeline as well as ATS audit compliance. I achieved great success on this program as I was able to attain a 92% fill rate with a very difficult business unit as well as lead the implementation of our video interviewing system, Montage. As an operating company of Randstad and part the largest HR services provider in the world, Randstad Sourceright is a global talent solutions leader, driving the talent acquisition and human capital management strategies for the world's most successful employers. We empower these companies by leveraging a Human Forward strategy that balances the use of innovative technologies with expert insights, supporting both organizations and people in realizing their true potential. Randstad Sourceright is a global talent leader providing solutions and expertise that help companies position for growth, execute on strategy, and improve business agility. They are the subject matter experts and thought leaders around the world continuously build and evolve our solutions across recruitment process outsourcing (RPO), managed services programs (MSP) and integrated talent solutions.

As the Assistant Recruitment Consultant for the One Product team at FACS, I was responsible for recruiting all corporate positions within that public sector department. In this role, I was required to assist the Recruitment Consulting team to deliver high quality recruitment and assessment programs to attract and select high calibre candidates in order to meet the staffing needs. I undertook a range of recruitment and assessment activities including conducting phone interviews, shortlisting candidates, scheduling interviews, finalising reference checks, and completing pre-employment checks all while ensuring we were GSE compliant.

As the Client Service Officer for the Service Support Centre (SSC) at Family and Community Services (FACS), I was responsible for acting as the first point of contact for all HR and Recruitment enquires. Working in a call centre environment, I was required to provide accurate responses and advice to FACS employees and escalate when required. I had to adhere to relevant policies, procedures and processes to ensure information and advice provided to clients were accurate. With adherence to all my KPI’s and SLA’s, I was able to successfully win an expression of interest allowing me to move into an Assistant Recruitment Consultant role within the Talent Acquisition team.

• Executing companywide marketing programs, initiating programs on time, correctly and with minimal direction. • Ongoing monitoring of staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and rectify any deficiencies with respective personnel. • Setting, implementing, and reviewing service standards to ensure that company standards are consistently being met and exceeded. • Implementing systems for staffing, scheduling, inventory, and training. o E.g. Creating planograms, procedures, and rosters. • Ensuring the business was compliant with all applicable laws and regulations.

Redcape Hotel Group own and operate a diverse portfolio of hotels across NSW and QLD. As the second largest hotelier group in Australia, they offer a range of services including food and beverage, gaming, accommodation and functions. They are also the leading pub operator of electronic gaming machines, wagering, sports betting outlets and keno and have a clear focus on delivering exceptional, and responsible, service and maintaining high quality facilities.