Hoang Nam Tran

- Worked directly with distributor and agent channels. - Developed business plans and ensured distributor import sales targets were met. - Supervise the activities of the sales team including marketing activities like product activations. Assist the line manager to recruit, training, rovide reports to top management Initiate sales activities, strategies, and sales plans required to build brand visibility. Ensure the items are displayed correctly at sales points. - Coordinated with the factory to ensure production forecast alignment and planning. - Managed the sales team dedicated to distributors. - Maintained strong relationships with sales channels. - Achievement: Grew agent client import volume from 30 tons at 2023 to 90 tons at 2024, consistently maintaining an output above 50 tons

- Conduct market research to identify selling possibilities and evaluate customer needs - Actively seek out new sales opportunities through cold calling, networking and social media - Set up meetings with potential clients and listen to their wishes and concerns - Prepare and deliver appropriate presentations on products and services - Create frequent reviews and reports with sales and financial data - Ensure the availability of stock for sales and demonstrations - Participate on behalf of the company in exhibitions or conferences - Negotiate/close deals and handle complaints or objections - Collaborate with team members to achieve better results - Gather feedback from customers or prospects and share with internal teams

Support the House Manager to ensure staff are meeting customer needs, booking demands and maintain high levels of catering provision to budget. • Operate and control food related service, providing interesting and innovative menus, which are value for money. • Monitor the quality of food, portion control and preparation for dietary provisions and delivery of food service. • Maintain high levels of record keeping e.g. ordering supplies in and monitor stock control to establish accuracy of costs are within budget • Maintain a high level of cleanliness in accordance with food hygiene health and safety regulations, ensure defects and breakdowns are reported correctly and assist the House Manager with statutory risk assessments and COSHH related to catering functions. • Monitor stock control and ordering records to establish accuracy of costs are within budget • Identify staff performance and development related to catering and domestic requirements. • Take an active role in service development, including attending meetings, minute taking assisting in service marketing strategy and undertake training deemed necessary. • To undertake other duties appropriate to the House Manager role, which may include weekend, evening and Bank Holiday working.

Conducted microbiological, chemical, and physical testing on raw materials, in-process samples, and finished food products. Operated and maintained laboratory instruments and equipment (e.g., pH meters, spectrophotometers, moisture analyzers). Ensured compliance with food safety standards such as GMP, HACCP, ISO 22000, or FSSC 22000. Collected and analyzed data, documented results accurately, and reported any deviations or non-conformities. Maintained accurate records of tests, inspections, and quality-related documents.