Hoa Nguyen

Key Achievements - Led and directed a team of consultants to deliver high-quality ERP solutions, consistently meeting project timelines and staying within budget. - Successfully established and implemented standard operating procedures (SOPs) for the Analysis & Design and Implementation phases in collaboration with company leadership. - Managed and scaled an offshore consulting team, fostering a collaborative and high-performance culture that ensured consistent and high-quality deliverables. - Designed and executed comprehensive training programs to elevate team capability and cohesion, leading to improved delivery outcomes. - Partnered with clients to identify and implement process improvements and cost-saving initiatives, resulting in measurable efficiency gains and strengthened long-term relationships. - Led and rescued mid-sized & complex ERP projects (USD 250K–400K+) (20-30 members), delivering them on time, under budget, and earning strong trust and recognition from clients.

Key Achievements: - Led a QA team of up to 8 members, overseeing both internal and external project assignments while fostering a collaborative, high-performance culture. - Designed and launched an onboarding program and long-term training roadmap to upskill QA/QC members for career advancement into test analyst, test manager, domain consultant, or project manager roles. - Established a structured QA career framework, including a skill matrix and biannual peer review process to drive performance growth and accountability. - Championed a "Quality at Speed" culture inspired by Atlassian's research, aligning testing practices with agile delivery goals. - Defined QA processes across project life cycles, contributing proactively to the continuous improvement of the overall software development lifecycle. - Played a dual role as QA and BA manager—ensuring quality standards while driving detailed business analysis to align tech solutions with customer needs. - Organized and facilitated recurring internal training courses and knowledge-sharing sessions across multiple business domains. - Conducted extensive tool research to refine the company’s QA toolchain, driving operational efficiency and process automation. - Spearheaded team-building initiatives and knowledge-sharing games to promote strong bonds, continuous learning, and positive team morale. - Collaborated with leadership to define and support key operational activities such as recruiting, performance reviews, promotion criteria, and team culture development, contributing to a sustainable and scalable consulting organization. - Partnered with product, development, and business teams to enhance software quality, optimize workflows, and meet strategic business objectives.

As an Automation Engineer, I developed and executed script tests utilizing Appium, with expertise in Java and Kotlin, to conduct UI automation tests for Android and iOS platforms. Additionally, I designed and implemented script tests to evaluate the performance of Bluetooth Low Energy (BLE) and notification functionalities between wearable devices and mobile applications.

- Experienced Quality Assurance Automation Engineer with a focus on SaaS healthcare systems. - Successfully ensured the quality and certification of healthcare systems for the US market. - Proficient in automation testing, API testing, performance testing, and exploratory testing. - Skilled in Agile/Scrum methodologies within a CMMi environment. - Holds ISTQB Foundation & Advanced Level Test Manager certifications. - Strong technical proficiencies in testing tools, databases, languages, and operating systems. - Utilizes tools like JIRA, Confluence, Bamboo, Crucible, GIT, FishEye, and Balsamiq. - Demonstrates creativity, determination, motivation, and excellent teamwork skills. - Experienced in managing company internship programs.

as my hobby