Hleb Samaseika

Sales Manager @ Dzengi.com

About

I have more than 2 years of experience in in the financial sector specializing in CFD and Crypto markets. Skilled in English and German. My expertise lies in working with the customers and helping them resolve issues related to different aspects of accounts' functioning. Consulting on the platform and working with reviews is an integral part of work as well. Additionally I had the privilege of collaborating with different departments and gained a valuable experience. I thrive on improvement in every case and always happy to broaden the horizons of my knowledge. Communication skills and hard work provide an opportunity for me to successfully cope with the tasks of any complexity. I have also worked as a freelancer translating texts for different contractors and finished courses on Business Analysis. As a result boosted language skills and mastered the profession of Business Analyst in IT sector.

Country

Poland

City

Warsaw

Industry

Financial Services

Skill

Удовлетворение требований заказчиков, Cryptocurrency, English Translation, Translation, Confluence, Interpreting, Intercultural Communication, Visio, Customer Service, Communication, Client Issue Resolution, Conflict Resolution, Consulting, Zendesk, Jira, Asana, 3CX, Slack, Multitasking, Foreign Languages

Experience

Sales Manager

Dzengi.com

2024-4 - Present · 2 yrs 6 mos

Варшава, Мазовецкое воеводство, Польша

Customer Support Officer

Currency.com

2021-2 - 2024-4 · 3 yrs 3 mos

- Helping clients with KYC procedures and registration via live chats, email or phone calls. - Personal consultations regarding trading on the platform for beginners via ZOOM. - Navigating customers through the company's website and mobile app. - Handling customer complaints and working with clients' reviews. - Escalating complex issues to appropriate teams for further assistance.

Freelance Translator

2018-9 - 2021-2 · 2 yrs 6 mos

Working with different contractors translating texts on various subjects. Improved language skills and gained a great experience.

Education

Minsk State Linguistic University

Linguistics and Interpreting

2015-9 - 2021-6 · 5 yrs 10 mos

In 2015 I entered Minsk State Linguistic University. Graduated from the University in 2020 with BA in Linguistics and foreign languages interpreting (English and German). Then entered Magistracy and graduated in 2021 with MA.