Hitomi Utashiro

• Supported day-to-day workplace operations across two office locations • Owned end-to-end planning and execution of large-scale internal events (400–500 attendees), including Family Day and End-of-Year Party • Managed vendor relationships, budgeting processes, contract coordination, and on-site operations • Designed and executed employee engagement initiatives, including F&B programs and internal communications • Facilitated new hire orientation sessions to enhance onboarding experience • Supported HR Shared Services and employee lifecycle processes • Delivered structured employee support through Jira Service Management (JSM) • Ensured compliance with HSE standards and operational policies

• Managed daily operations of a multi-office co-working space, ensuring high occupancy and client satisfaction • Conducted office tours, handled new inquiries, and supported contract negotiations and renewals • Led smooth move-in and move-out processes, providing clear guidance and hands-on support to clients • Proactively resolved operational issues, offering immediate on-site assistance and end-to-end problem resolution • Designed and executed community-building initiatives and networking events, fostering collaboration among tenants and enabling new business connections • Contributed to member retention by maintaining strong relationships and delivering hospitality-driven service

• Delivered premium service to a high volume of international and VIP guests in a fast-paced executive lounge environment • Resolved guest concerns promptly, ensuring exceptional satisfaction and adherence to global brand standards • Managed inventory control and stock replenishment to maintain operational efficiency and service quality • Collaborated cross-functionally with front office and F&B teams to ensure seamless guest experience • Promoted premium memberships, contributing to increased monthly registrations and revenue opportunities

Newton, Massachusetts, United States