Hitesh Agarwal

Student Placement coordinator for my batch at IIMA for IT Product and Services vertical.

Part of Pay Later EMI team at Pine Labs. Building products and driving growth initiatives to provide affordability payment solutions to 1 lac+ retail merchants across India Managed Pine Labs’ USP product, EMI Catalog App, to facilitate Credit/Debit Card EMI transactions on android POS terminals, resulting in a significant increment in EMI business revenue Steered the implementation of India’s 1st Debit Card EMI solution in offline retail space by partnering with SBI, ICICI, and Axis bank to empower their 100M+ debit card-holders to do real-time EMI transactions Ideated, led the development, and drove adoption of EMI Store Locator tool (Web) across India’s leading Banks and Electronics OEMs to promote No-Cost-EMI schemes to end-consumers, improving customer acquisition Spearheaded Product Growth Initiatives to fuel EMI business, generating an increase of INR 1400 Cr in EMI transaction payment value through improved Product Adoption by retail merchants across India

Managed client relations in SEA region to provide Analytics-driven CRM solutions, Omni-channel strategies, and Channel loyalty to 6 global retail brands, including 2 Fortune 500 companies Responsible for CXO level reviews Formulated customized sales pitches for prospects, and pitched with the Sales team

Consulting global retailers in their journey to CRM Maturity via Data-driven Behavioral Analytics Team lead of Business Analytics-SEA division, handling consulting projects of 12 global retailers spanning across Singapore, Malaysia, Thailand, Indonesia Responsibilities include onsite representation in Client Reviews, setting up Project Plans, Expectations, and Incremental Revenue Targets for clients Successfully converted two pilot projects with leading global retail chains in SEA region to help organization close deals worth USD 570K

Leading a team of 4 analysts and managing CRM oriented consulting projects for the clients having business in Food & Beverages, Apparel, Footwear, Electronics and Furnitures verticals spanning across Singapore, Malaysia, Thailand and Indonesia. Product behavior based Customer Segmentation. Customer Engagement Lifecycle Designing. Resulting in better Retention, Acquisition and Win-back/Reactivation rates. Specific campaigns to drive sales during lean periods. Designing Loyalty Programs. Regular liaisons with the marketing team of the client to design our offerings in accordance to their objectives and needs.

Worked with major QSR brands, having businesses across the globe. Responsible for designing and on-time delivery of the various reports, dashboards to monitor the brand health and CRM impact at the granular level. Worked thoroughly on running a CRM program, Designing objective oriented campaigns to bring significant impact to the business of the client. Data management, Business Analytics, Statistical Modeling, Behavioral Segmentation, Tracking customer life-stage events, Fraud Analysis Initiated and completed several automation projects to streamline internal processes.

Data analysis to identify revenue leakages, suggest new tariff plans Work involved in providing reporting and dashboard solutions to a leading telecom service provider, analyze data generated from different system nodes to identify any undercharging or overcharging to the end customer, build new process measures.