Hitesh Shah 🕵️‍♂️

𝗟𝗲𝗮𝗱𝗶𝗻𝗴 𝗔𝗣𝗔𝗖, 𝗜𝗻𝗱𝗶𝗮 𝘀𝗮𝗹𝗲𝘀 𝗳𝗼𝗿 𝗕𝗶𝗼𝗖𝗮𝘁𝗰𝗵, 𝘁𝗵𝗲 𝗴𝗹𝗼𝗯𝗮𝗹 𝗽𝗶𝗼𝗻𝗲𝗲𝗿 𝗶𝗻 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝗮𝗹 𝗯𝗶𝗼𝗺𝗲𝘁𝗿𝗶𝗰𝘀 - helping banks and financial institutions 𝗽𝗿𝗲𝘃𝗲𝗻𝘁 𝗳𝗿𝗮𝘂𝗱, 𝘀𝗼𝗰𝗶𝗮𝗹 𝗲𝗻𝗴𝗶𝗻𝗲𝗲𝗿𝗶𝗻𝗴 𝘀𝗰𝗮𝗺𝘀, 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝘁𝗮𝗸𝗲𝗼𝘃𝗲𝗿 𝗮𝗻𝗱 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗶𝗱𝗲𝗻𝘁𝗶𝘁𝘆 𝗮𝗯𝘂𝘀𝗲 by analysing human behavior across digital channels. Responsible for 𝗯𝘂𝗶𝗹𝗱𝗶𝗻𝗴 𝗮𝗻𝗱 𝘀𝗰𝗮𝗹𝗶𝗻𝗴 BioCatch’s India business across BFSI, working closely with CXOs across Risk, Fraud, Digital, IT and Business. 𝗞𝗲𝘆 𝗳𝗼𝗰𝘂𝘀 𝗮𝗿𝗲𝗮𝘀: • GTM strategy and market entry for India • Building enterprise pipeline and strategic lighthouse accounts • CXO-level engagement with large banks and financial institutions • Positioning behavioral intelligence as a core layer of digital trust and fraud prevention • Partner ecosystem with System Integrator and Technology players • Solving complex fraud problems across social engineering, mule activity, ATO and digital onboarding 𝗙𝗼𝗰𝘂𝘀𝗲𝗱 𝗼𝗻 𝗹𝗼𝗻𝗴-𝘁𝗲𝗿𝗺 𝘃𝗮𝗹𝘂𝗲 𝗰𝗿𝗲𝗮𝘁𝗶𝗼𝗻 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝘀𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗮𝗰𝗰𝗼𝘂𝗻𝘁 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁, 𝗺𝗮𝗿𝗸𝗲𝘁 𝗲𝗱𝘂𝗰𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝘁𝗵𝗲 𝗮𝗱𝗼𝗽𝘁𝗶𝗼𝗻 𝗼𝗳 𝗯𝗲𝗵𝗮𝘃𝗶𝗼𝗿𝗮𝗹 𝗶𝗻𝘁𝗲𝗹𝗹𝗶𝗴𝗲𝗻𝗰𝗲 𝗮𝘀 𝗮 𝗳𝗼𝘂𝗻𝗱𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗹𝗮𝘆𝗲𝗿 𝗼𝗳 𝗺𝗼𝗱𝗲𝗿𝗻 𝗱𝗶𝗴𝗶𝘁𝗮𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴.

Key Responsibilities: • Led leading banks & NBFCs in the west region and Fintechs & Commercial Bureau business Pan-India, fostering growth and strategic alignment. • Spearheaded multi-vertical sales growth across Credit Bureau, SaaS platforms, Analytics, Authentication, Digital Decisioning and Fraud Prevention technologies, achieving 5x revenue growth in Fintechs and 4x in Commercial Bureau within 3 years. • Consistently exceeded quota attainment (120–150%), building a $13.5M+ sales pipeline and expanding national footprint across Tier-1 banks, NBFCs, and fintech unicorns. • Diversified revenue streams by repositioning offerings, capturing new customer segments, and delivering 6x portfolio growth Pan-India in 5 years. • Strengthened CXO-level relationships, led quarterly business reviews, and positioned CRIF as a trusted strategic partner in the financial ecosystem. • Improved Net Revenue Retention (NRR) over 100% by implementing client success frameworks and reducing churn. • Mentored & scaled a 12-member high-performing team (VPs, AVPs, Sr. Managers), creating a leadership pipeline and coaching managers into senior roles.

Key Responsibilities: • Defined and executed targted sales strategies for AuthBridge data solutions, including KYC, digital onboarding solutions, fraud prevention, and AML solutions, driving adoption across BFSI and fintechs. • Generated new revenue streams through enterprise sales cycles, managing complex negotiations and solution alignment with C-level executives. • Delivered product demonstrations and consultative sales engagements, driving early-stage growth and market differentiation. • Partnered with Product & Marketing teams to shape GTM strategies and integrate client feedback into roadmap planning.

Key Responsibilities: • Accountable for forecasting revenue, built key relationships, and negotiated high-value contracts with Life & General Insurance companies, consistently aligning solutions with client business priorities. • Developed and executed territory sales plans for insurance clients, securing new accounts and expanding existing relationships. • Consistently achieved sales targets by delivering consultative solution selling to senior stakeholders and driving digital transformation adoption.

Key Responsibilities: • Built and executed business strategies for commercial bureau sales, driving revenue growth through data-driven GTM initiatives, targeting BFSI clients Pan-India. Optimized sales funnels and enhanced conversion efficiency by aligning credit bureau data, analytics and consulting offerings to maximize solution penetration. • Launched and scaled Commercial Bureau business, driving 1500% revenue growth (₹4M → ₹630M in 5 years). • Acquired 21+ Tier-1 banks & NBFCs, building long-term enterprise contracts and significantly increasing market share. • Increased client retention and share of wallet through regular touchpoints and strategic account planning.

Key Responsibilities: • Managed strategic client relationships across the BFSI spectrum, delivering end-to-end solutions in Information, Analytics, and Software Platforms through the complete credit lifecycle (need identification → proposal → implementation → invoicing & collections). • Drove 2.5x revenue growth in 2 years by securing major enterprise deals with Tier-1 banks and NBFCs. • Closed 3+ enterprise deals exceeding INR 1 Crore each, overcoming industry challenges through consultative engagement and multistakeholder champion-building. • Built and led high-performing teams, overseeing recruitment, training, performance enablement, and career progression while reducing attrition and developing future leaders.

Key Responsibities: • Established CRIF High Mark’s footprint in the Indian credit ecosystem, as part of the founding team; contributed to client acquisition strategy, early partnerships, and growth that positioned the company as a trusted credit bureau. • Pioneered the data ecosystem by persuading leading financial institutions to voluntarily share data, enabling the establishment of sustainable credit bureau operations in a nascent Indian market. • Led nationwide training programs for BFSI stakeholders, driving awareness and strengthening CRIF High Mark’s industry positioning. • Onboarded 2,500+ financial institutions Pan-India within 3 years, laying the foundation for bureau growth. • Achieved a 60% conversion rate of onboarded members contributing credit data. • Drove 36% adoption of CRIF High Mark’s products within 2 years of launch.

Key Responsibities: • Reviewed and underwrote mortgage portfolios by balancing risk and profitability; strengthened credit decision-making while maintaining strict adherence to internal controls and compliance standards. • Balanced loan-volume growth with underwriting quality, minimizing portfolio risk while enhancing profitability. • Reviewed and approved mortgage applications to ensure compliance with internal policies and external regulatory standards. • Evaluated borrowers’ financial strength and repayment capacity, applying sound risk assessment methodologies. • Collaborated with borrowers, loan processors, originators, and management throughout the underwriting cycle, ensuring smooth approvals and timely loan closures.

Project Title: Promotion Activity for Business Line Newspaper Key Responsibilities: • Developing Marketing Strategy for the Brand.

Key Responsibility: • Directed daily sales operations for credit cards in the assigned region, ensuring achievement of acquisition and revenue targets.