hitesh kumar

senior manager

About

Hitesh is a qualified professional with an end to end understanding of Business Driving Technologies and Information Technology. Result oriented and always quality driven, striving for operational excellence and improved business satisfaction. Hitesh has a passion to think with a wider ken, solving problems and ensure technolgy sticks with business during transformations. Hitesh demonstrates excellent management skills in terms of stake holder management, driving things to closure and strategizing for overall organizational growth with sustained operational profitability and improved performance. A professional with proactive attitude, energy, self-motivation and capability to think and generate new design solutions & ideas. Working domain: Technology transformation and migration Solution Design and implementation Digitalization and Digitization Digital Product Management Digital Financial Services - Mobile Wallet E-Commerce Project Management Technical Operatons and Support- BSS/OSS Testing Managed Services Customer and Enterprise Relationship Management

Country

maldives

City

maldives

Industry

telecommunications

Skill

unix, linux, telecommunications, sql, testing, gsm, statistics, team management, bss, solution architecture, service delivery, telecom bss, microsoft office, oracle, business support system, charging systems, integration, managed services, ericsson oss, cross functional team leadership, product development, wireless technologies, platform design, product management, quality assurance, research and development, technical product management, vendor management, digitization, digitalisation, strategic technology planning, multi cultural team management, open source software, customer relationship management, project delivery, mobile communications, salesforce.com, mongodb

Experience

senior manager - bss, data science, digital financial and e-commerce services

ooredoo maldives

2019-1 - Present · 7 yrs 9 mos

Responsible for architecture, design, planning and implementation of convergent BSS(Fixed and Mobility), Digital Financial Wallet Services, Call Centre and CRM Solutions, e-commerce solution, Customer Value Management solution, ESB and API manager. KRA is to lead major transformation projects for digital vision of Ooredoo Maldives in all existing and new business front. Also leading Data Science team for all insights and advanced analytics.

senior manager

2019-1 - Present · 7 yrs 9 mos

senior manager - bss solution architecture and operations

ooredoo maldives

2018-1 - 2019-1 · 1 yr 1 mo

Handling complete e2e telco BSS Planning, Architecture and Operations for mobility(Ericsson CBiO), fixed line business(Alepo), Cloud Customer Relationship Management (Salesforce Service cloud and Salescloud), EIA with Open APIs and in-house products and platforms management.

bss solution architect

ooredoo maldives

2017-2 - 2018-1 · 1 yr

engineer

ericsson

2012-10 - 2014-9 · 2 yrs

consultant

aspiring minds

2012-9 - 2012-10 · 2 mos

Consultant for improvement and modification of content of Statistics.

intern-content manager

aspiring minds

2012-7 - 2012-8 · 2 mos

Worked on Statistics and developed content for statistics(Major module). Content included Statistical parameters, Statistical experiments, Sampling and sampling distributions, Correlation and regression, Multi-variate analysis, Hypothesis testing, Probability and probability distributions.

training and placement coordinator

dcrust

2011-7 - 2012-6 · 1 yr

* Managed interaction with corporates for Campus Recruitment and Internships. * Managed complete student database for record purpose as well sharing with the corporates if required. * Active involvement with Alumni association for campus placement.