Hitesh Jaiswal

Currently working as a Team Leader. Evaluated team performance and provided constructive feedback for continuous improvement. Implemented best practices to optimize resource allocation and operational effectiveness. Developed strategies to increase productivity and efficiency of the team. Conducted root cause analysis to develop corrective action plans. Set clear team goals and monitored progress, adjusting strategies as needed to meet targets. Held regular one-on-one meetings with employees to review performance and priorities and provided feedback.

Managed workflow distribution, reporting, and governance activities. Supported training, onboarding, and escalation handling.

Provided process expertise and quality oversight for claim audits. Trained new hires and resolved complex claim cases. Help the team to achieve their production target with quality.

Promoted within 6 months based on performance. Handled provider payment processing, reconciliation, and audit support. Worked in provider payment queue from 2018 to 2021. Transitioned to PostPay audit queue after process migration.

Processed insurance claims and daily operational transactions.

Verified customer credit card information via IVR systems. Generated leads and audited approved and declined sales. Handled customer calls, emails, and prepared MIS reports. Resolved customer and process-related queries.