hiten patel

career break

About

Over 15 years key experience within IT, Hardware & Software within a range of Customer Services environments, including fast paced and dynamic B2B. A motivated Business Information & Systems Graduate with a strong portfolio of IT professional qualifications. Provides professional expert knowledge with passion in a fun, quirky and energetic way. Places emphasis on furthering self and organisational development for mutual gain. Strong ability to prioritise, adapt and work with others in diverse environments to build lasting relationships, broaden horizons and share learning experiences with colleagues and clients alike. Over the past few years developing excellent skills in physical training, clean eating, positivity and motivational thought. Able to bring about and operate in an friendly, productive culture. Sharing these with colleagues to give rise to positive changes that help improve overall performance, be it in business or a personal sense.

Country

united kingdom

City

united kingdom

Industry

computer software

Skill

technical support, it management, software documentation, user acceptance testing, manual testing, it operations, network administration, voice over ip, firewalls, software testing, it audit, hardware diagnostics, computer hardware troubleshooting, software industry, virtualization, penetration testing, windows server, servers, jira, antivirus, operating systems, mcp, windows, windows 7, windows 8, computer hardware, hyper v, laptops, 3rd line support, 2nd line, windows 10, networking, kali linux, it procurement, it hardware support, computer hardware installation, computer hardware assembly, video walls, computer software training, virtual machines, ethical hacking, internet of things, windows embedded, team motivation, fitness training, healthy eating, positive coaching, physical, business process improvement

Experience

career break

1st and 2nd line technical support and software tester

acquire digital

2013-9 - 2017-12 · 4 yrs 4 mos

* Providing 1st Line Support and Service to Business clients (including many Blue Chip & Global Companies, many of whom operate in Prime Site locations) using Acquire Digital Software and custom developed (including bespoke Remote Support and Monitoring Software, email, phone and managed via support ticketing system, whilst adhering to SLAs and maintaining over 96% customer satisfaction. * Unmatched level of Technical Documentation, User Guides and contribution to Knowledge Base in the Company * only improving in current role), see: https://www.support.acquiredigital.com/hc/en-us; * Experience of building Windows 7 Embedded and Windows 10 LTSB 2016 Enterprise Gold Images, several of which are in current live Retail, Transport and Leisure environments; * Credited for finding critical exploits in the Software; * Builds good working rapport with Clients, with strong ability to manage difficult situations and bring positives from them.

counter intelligence agent

geek squad

2011-1 - 2013-8 · 2 yrs 8 mos

Delivering world class Customer Service, providing training and support for consumers on a range of Smartphones and able to sell Service Plans; - Applying Software Upgrades, Flashing, Software fixes and professional application of high end screen protection for Smartphones; - Ranked within Top 3 in Midlands for over 18 months and represented company at The Gadget Show Live 2012 at the NEC, chosen from over 200 colleagues.

notebook technician

dixons carphone

2006-4 - 2010-4 · 4 yrs 1 mo

Complete hardware servicing of all Notebook PCs, including HP, Compaq, Sony, Toshiba, Acer, Dell, Fujistu Siemens, Packard Bell, Advent, Asus, Philips, Ei Systems and more. - Previously one of the leading engineers from over 170, on average repairing over 16 – 20 units per day, where target was 11. - Acquired Toshiba Accreditation, providing professional worldwide authorisation to service warranty units and company HP Specialist.

consultant

pc servicecall

2004-5 - 2006-4 · 2 yrs

1st & 2nd level Support role, providing professional technical IT support via telephone, email and remote support to customers, colleagues – including Dixons Group International field engineers and branches on all hardware and software – including Microsoft platforms (Windows, Office, Exchange and Server). - Acting Team Leader in absence of Manager, managing technical and non-technical escalations, sickness and holiday requests. - Achieved 3 promotions from entry level position (Customer Product Advisor) to highest Technical level position in only 18 months, managing SLAs and other Customer Service issues. - Provided Premium Rate support services, at £1.50 per minute – abiding to ICTIS regulations at all times.