Hisham Abuzaid

1- Manage the e-commerce website, including overseeing web developers and designers, ensuring a user-friendly and easy-to-navigate website, managing inventory, and pricing, and ensuring a smooth checkout process. 2- Develop and execute marketing strategies to drive traffic to the website, social media marketing, and advertising, and monitoring the spending budget to reach company targets. 3- Activate various sales promotions such as coupons, discounts, Combos…etc. to increase sales and achieve targets. 4- Analyze sales data and customer behavior to identify trends and areas for improvement Oversee customer service operations, including responding to customer inquiries and resolving issues in a timely and professional manner 5- Create, generate and constantly study business reports to analyze the marketing and sales results in short- and long-term basis. Set targets and KPIs for the business in terms of sales and marketing to insure 6- Search/communicate with different vendors, negotiate about raw material, and price, and follow up the shipments until reaching the WH. 7- Identify and pursue new business opportunities in the e-commerce sector, including partnerships, collaborations, and strategic alliances. 8- Collaborate with cross-functional teams including sales, marketing, finance, and product development to ensure that the e-commerce business is aligned with overall company goals.

1. Leading relationships with multiple third-party logistics providers, owning cost, and ensuring high levels of performance and an exceptional customer experience. 2. Vendor selection and leading supplier negotiations with cooperation with the procurement team across categories 3. Negotiating & renewing contracts and establishing SLAs & KPIs, in addition to monitoring the agreed KPIs. 4. Developing the use of data and metrics across the operations team to track and improve medium to long-term performance. 5. Lead full and timely input and participation in all internal planning processes and own improvement of sales fundamentals within the customer. 6. Lead planning internally to ensure appropriate trade, volume, & profit deliverables are met. 7. Strategy development, business planning, and execution of the strategies toward the client relationship. 8. Deploy customer, vendor, and category insight to identify the optimum portfolio mix for the customer and vendor. 9. ROI analysis. 10. Monitor competitors’ activities, innovations, and promotions. 11. Examine financial data and use them to improve profitability. 12. Analyzing data and being able to extract insights from available data and leading the department by data. 13. Conduct monthly surveys to gauge the company’s performance and use the responses to enhance performance.

1) Coaching Sales technique and sales performance for the retail sales associates. 2) Assisting in meeting guest satisfaction and sales targets, which includes Sales per Guest (SPG), Gross Margin, and other key performance metrics. 3) Create an engaging, positive working environment and strong selling culture; recognize and reward top performers.