Hiranmay Kar
Senior Manager - Customer Monetization - Strategy, Retention & Loyalty @ Furlenco
About
While many careers are shaped by frequent moves, mine has been shaped by growth in place: 9+ years at Furlenco, taking on progressively larger and more complex problems as the company scaled, with roles that kept evolving as the business scaled.....one company, many problems, rising scope, rising complexity.Over the years, my work has moved from Acquisition → Growth & Revenue → Customer Monetisation, spanning the full customer lifecycle—building funnels, scaling revenue, improving unit economics, and now driving CLTV through analytics-led monetisation.I’m wired for complexity. I enjoy problems that need math, logic, and structured thinking, and I like turning messy signals (customer, ops, product) into clear programs with measurable outcomes.Today, I focus on Customer Monetisation: churn prediction and monetisation programs to improve tenure and portfolio economics across Furlenco Rental and UNLMTD.If you’re building growth in a subscription or marketplace business, happy to exchange notes.
India
Bengaluru
Consumer Services
Growth Strategy, Revenue Accelaration, Revenue Forecasting, Business Analysis, E-Commerce, Technology Trends, Strategic Planning, Stakeholder Management, Key Performance Indicators, Interpreting Data, Cross-functional Team Leadership, Communication, Analytical Skills, Networking, Product Innovation, Marketing Strategy, Online Marketing, Social Media Marketing, Multimedia Marketing Communications, Go-to-market Strategy
Experience

Senior Manager - Customer Monetization - Strategy, Retention & Loyalty
↳ After building the growth and acquisition foundation for Furlenco Rental and UNLMTD, I transitioned in Aug ’25 into Customer Monetisation, building churn prediction model and driving Swap/Relocation programs to improve CLTV and tenure across both verticals.

Senior Manager - Growth & Revenue - Furlenco & UNLMTD verticals
↳ Senior Manager leading Growth for Furlenco Rental (’23–’24) and owning UNLMTD P&L / unit economics (’24–present), with parallel ownership of new-city expansion. •Led Growth for Furlenco Rental, scaling monthly revenue from ₹5.6 Cr to ₹15 Cr (till Jun ’24) through funnel optimisation, journey fixes, and conversion-led execution across product/ops/marketing. •Improved the end-to-end customer journey (browse → cart → checkout → payment) by identifying drop-offs and shipping optimisations across key screens, offers, and operational handoffs. •Strengthened cancellation controls by restructuring cancellation reasons/enrichments and driving product + ops fixes to reduce avoidable cancellations and improve conversion-to-activation. •From Jun ’24 onward, took ownership of Furlenco UNLMTD vertical,driving unit economics and portfolio yield, improving portfolio yield by 10% and PBT by 20% through pricing/packaging, cost levers, and operational governance. •Scaled the UNLMTD business from ₹1.32 Cr to ₹6 Cr by improving acquisition efficiency, offer strategy, and funnel performance while maintaining profitability guardrails. • Led new-city expansion for the rental vertical—launched 10 Tier 1/Tier 2 cities, adding ₹5 Cr topline revenue, in collaboration with cross-functional stakeholders across supply, operations, and growth. • Built a performance rhythm (weekly/monthly/quarterly scorecards , investor reports + deep-dives) across revenue, funnel metrics, cancellations, and unit economics—ensuring clear owners, timelines, and sustained execution.

Manager - Growth & Revenue
Bengaluru
• Owned growth levers for a city/portfolio scope; drove experiments across conversion and retention. • Created KPI rhythm (weekly/monthly) and insight reporting that aligned stakeholders on priorities. • Improved funnel hygiene through root-cause analysis and operational interventions.

Acquisition & Growth (--Progressive Roles--) — Jan 2017 to Jan 2022
Bengaluru
↳ Promoted from Executive → Team Lead → Assistant Manager → Manager. • Progressed through multiple promotions across acquisition leadership and growth operations. • Owned acquisition targets and funnel performance; improved conversion through process + tooling improvements. • Built strong execution muscle: stakeholder management, KPI tracking, and ops-first problem solving.

Growth associate
Bengaluru, Karnataka, India
• Prospecting / identification of opportunities, customer presentations, managing responses & winning opportunities. • Achieve set targets in terms of revenue, profitability, collection and other result areas. • Developing Periodical Sale Plans, forecast and reports. • Prepare and give business reviews to the management team regarding progress and problems in closing new customers • Ensuring all business development opportunities are captured and explored

Marketing Intern
FilterLady
Bengaluru Area, India
Filter lady is India's first online marketplace listing and connecting global buyers with suppliers of raw construction materials, services and finished products. As the name suggests, we filter them for you. FilterLady (https://www.facebook.com/123filterlady) is a new venture of an established firm Creative Mammoth Corporation (www.creativemammoth.com).

Administrative Team Member
Institue of Engineers-Electronics and Communication.
Manipal Institute of Technology, Manipal
Hiranmay Kar's Contact Information
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