Hiral Rathod

FINTECH | DIGITAL Payments | PAPG | PPI | Vouchers | BBPS

Reconciliation Head for managed services and end to end ATM projects undertaken by FSS for major public sector Banks like SBI, PNB, IDBI, Canara, BOB, and major private sector Bank like ICICI, HDFC, IDFC. Major achievements: • Liaising with Bank Officials for finalization of monthly deductions and for reversal of unjustified deductions done by Bank, played an instrumental role in getting reversal of substantial amounts which were recovered from company’s monthly payments. • Liaising with OEM / CRA / CTS, Field services and internal stakeholders for resolving ATM, EJ related issues and with insurance team for redemption of ATM & Cash loss amount as per contract and coverage. Also initiated recovery from OEM / CRA / CTS vendors for losses in projects on account of their lapses as per SLA. • Successfully got a 3way reconciliation application developed for IDBI ATM project within a month by providing valuable inputs to team members and development team. • Liaising with legal counsel for representation of fraudulent transactions and taking necessary legal action for nabbing the ATM fraudsters for damages and losses done to Banks ATM & Cash. • Provided critical inputs in RFP for upcoming and new projects for which bids were won and projects procured by company few to name are IDBI , Bank of Baroda. • Provided valuable MIS & dashboards to Senior Management with suggestions of necessary action to be taken to reduce PAPM cost & DSO, increase efficiency of process, services and receivable collections. • Guiding team in reconciliation and customer dispute resolution approach and making effective process changes in lines of TAT & SLA compliance and RBI as well NPCI circulars & guidelines to assist and mitigate different methods adapted by Banks, for reconciliation and customer dispute resolution. This was largely helpful to minimize the ambit of FSS liability of any ATM related losses to Banks.

Project Manager for AGS WLA and Team Lead ATM Recon – Handling ONGO WLA Project along with transaction Level, cash & ATM / CRM reconciliation, customer dispute resolution for WLA and other major public, private sector Banks ATMs. DOP, RBL, Utkarsh. Coordinating with Banks and stakeholders for efficient management of ATM portfolio of these Banks. Major achievements: • Engaging with Bank Officials for ATM up time, upkeep, Cash Efficiency of ATMs and ensuring issues and concerns faced by Banks’ are resolved by taking necessary actions with Operations, OEM and other stakeholders / vendors. • Interacting with Banks Officials to process managed services bills and for finalization of deductions done by Banks and reversal of the same with proper justifications. • Liaising with stakeholders for pan India installation, closure, movement of asset and also with distributors for franchisee model for WLA ATMs. • Monthly reporting to RBI and Senior management for WLA. • Liaising with NPCI for EMV / ICD Certification for on-boarding WLA recyclers in NFS network. • Liaising with OEM for deployment, rollout and with field services and technology team for tech live and with operations team for cash live of newly deployed terminals. • Project Manager for Ratnakar Bank Ltd. • Implemented Cash Tally Recon for ATMs and CRA Recon for WLA which was not in place. • Engaging with OEMs / EJ vendors for the issues in ATMs, shortages and disputes. • Identified issues in Switch and switch data and initiated necessary changes with technology. • Played a pivotal role in the PCI DSS certification for recon and operations. • Identified issues in EJ pulling at machine level and rectified the same by taking up with OEMs to leading to improvement on the EJ pulling percentage. • Assisting and guiding entire reconciliation team for ATM reconciliation of major public and private sector Banks, disputes and follow-ups with Banks and OEMs and vendors in related areas.

Managing reconciliation of Assets products covering Loans, Credit Cards, Merchant Payouts and Settlements and VISA, MASTER, AMEX, RUPAY settlements. Responsibilities include monitoring of reconciliations performed by team members and also process enhancements and automations. Additionally responsible for reporting of RBI and audit requirements.

Managing team handling Liability Reconciliations which includes all ATM Cash & MSP Vault Cash Reconciliation (All ATMs of Bank), Debit, Prepaid Card, Aadhaar Card Transactions done on ATM, POS, Mobile and Internet through NFS / VISA / MASTER. and IMPS, NFC, CUG and NFC, Mobile Money, AEPS (Aadhaar Enabled Payment Systems) recon. Major achievements: • Engaging with ATM Managed Services providers for the shortages in ATM and recovered amount to the tune of 12 crs. • Successfully ensured reconciliation related requirements are taken care of during migration of following : Prepaid Card systems from EPMS(Electra Prepaid Card Management System) to PCMS(Prepaid Card Management System) Migration of ATMs from Base 24 to Electra and IST Switches and reverse migrations. Identifying the loop holes in Finacle and Switch and getting the same rectified by liaising with IT Group to prevent financial losses and recovery of losses from customers to the tune of 5 crs. during fallouts due to such loopholes Migration of Finacle version from 7x to 10x Major role involved in managing the change in team structure during segregation of roles in operations in 3 parts namely Accounting, Reconciliation and Customer Dispute Resolution. Migrating manpower , reconciliation activities and remotely setting up a team at Hyderabad as per managements’ requirements.

Leading Team handling accounting, reconciliation and customer dispute resolution of PAN India ATMs managed in-house by ICICI Bank. ATMs at International locations at Canada, Bahrain and Sri Lanka including Andaman Nicobar were also monitored for accounting, reconciliation and customer dispute resolution handled by team reporting to me directly. Major achievements: • Identifying and plugging the gaps in ATM EOD Balancing process thus preventing loss to the bank and recovering the same from Cash Replenishment Agencies amount to the tune of 50 lacs. • Played a pivotal role single handedly in outsourcing the ATM management from in-house to Managed Service Provider. Finalized the SLA related to operations ensuring all the requirements including coverage of timely reporting by MSPs and financial losses in ATMs. • Identified customers doing fraudulent transactions on ICICI Bank Network and ensured proper reporting, recovery and blocking of cards of fraudsters by liaising with other banks. More than 100 customers identified and recovery approx. 10 lacs.

Leading a team handling end-to-end operational functionality of Accounting, Reconciliation and Customer Dispute Resolution for all Debit / Prepaid Card Transactions done on ATM, POS and Internet Banking done by ICICI Bank customers on other banks’ ATMs and POS and that of other bank customers on ICICI bank ATMs through VISA, MASTER, NFS (National Financial Switch) networks. Further instrumental in in-house automation of processes and system enhancements. Reconciliation of Internet Banking transactions done by Debit Cards and at ATM / POS including transactions related to Utility bill payments, Web Trade and Value Added Services on ATM. Verification of cases pertaining to suspected frauds on Debit Cards, ATM / POS. Major achievements: • Instrumental in recovering funds to the tune of 25 crs. from HDFC, SBI and AXIS due to the technical issues in NFS network by engaging directly with the concerned seniors and team members of respective banks including NFS. • Played a pivotal role in providing inputs to IBA during transition of NFS Network from IDRBT to NPCI. • Front-ended in NPCI meetings with members of other Banks’ for ATM related issues and customer disputes.

Leading a team for KYC verification of current account opening sourced by Bank from pan India branches. Monitoring and reviewing the daily activity of team members and updating senior management with daily MIS reports for review. Imparting training to branch heads and sourcing teams pan India for implementation of effective KYC guidelines and processes. Leading a team to identify and report fraudulent accounts by performing due diligence using tools like Bridger Tracker and CPCS (Credit Performance Check System), AMLOCK. Coordinating with business and compliance to rectify the abnormalities in account opening. Provided functional inputs for developing new systems and testing the same w.r.t Risk Management. Major achievements: • Was instrumental in identifying fraudulent account opening requests which carried immense financial and reputation risk finally leading to savings for the bank by avoiding the risk. Considering the same was identified by Senior Management to takeover additional responsibility of for identifying frauds in current account opening requests within 6 months of joining ICICI Bank in 2005. During this tenure more than 1000 fraudulent account opening requests were identified, reported and ensured same are not processed out of which 400 accounts were identified in a single day. • Nominated to provide training on account opening procedures to branch heads of different branches across India in 2006. • Liaising with more than 2500 branches pan India to ensure compliance of KYC lapses identified during suspected fraud verifications.

Leading a team of 3 accountants responsible for day to day accounting and administrative functions of the company. Finalization of accounts (which included preparation of Trial balance and draft Balance sheet and Profit and loss account as per Schedule VI of the Companies Act, 1956). Preparation of MIS reports for senior management (status of receivables/payables, status of on-going projects, etc.) and estimation of working capital requirements on a regular basis. Liaising with banks (for obtaining overdraft facility), legal representatives, external auditors, tax authorities, stamp duty/registration authorities and other regulatory authorities including Income Tax Dept., BMC, ROC (Registrar of Companies) and assisting the Company Secretary in the preparation of agenda for board meetings, minutes of meetings, preparation of annual returns etc.