Hina Waris

◘ Provides customer services initiate and resolve Incident tickets (service-Now ,Spiceworks) ◘ Handle the Active directory User Management ◘ Installing , Monitoring and troubleshooting for Tier 1 ◘ Provides support in testing new systems functions ◘ Training IT staff and end users on the proper operation of computer equipment, hardware devices, and software applications. ◘ Occasionally create end user documentations to facilitate the seamless introduction of new technology and applications

Working in shifts based schedules, Attend and Resolve customer complaints Set up and test desktop computer peripherals To perform the system changes adhered to organizational policies Conduct remote desktop troubleshooting sessions to end-users along with documentation in ticket base environment according to SLAs. Level 1&2 support in client Organization. Installing, repairing and maintenance of wireless related devices. Coordination of maintenance & service teams. Ensure the customer’s satisfaction as well.

Master thesis. Title Implementation of query decomposition technique for flourishing ,flexibility and generality in distributed query processing in database systems

Main project offline website development