Chi Hin Wu

Managing a teams with 12 staffs across windows and Unix/Linux and also storage/VMware/Citrix by supporting core components. such as patching/Identity/Messaging/SAN/NetApp/Redhat/Solaris supporting Trade and post Trade systems users such as Fidessa/Reuters. SME and strategy planning on cloud adoption with Azure/M365/AWS also Managing Service Desk and demonstrate a key and good KPI C level presentation Cost analysis Team building and management issue escalation AI adaption

Leading a smart team to support APAC regional excluding Japan. Subject Matter Expert across Identity/VM/GPO/Citrix/Netscaler/Messaging/Cloud (Saas and Paas both Azure - O365 and AWS) Technology Vendor and budget management Cross teams collaboration Currently handling M365 Exchange Online migration for APAC regional - Regulation/Security/Purview - Mulit GEO data location - Licensing - Define the support standard - Migration planning Managing NetBackup Migration in HK location AWS Cloud migration - Define the testing scope - Backup method ensure data egress had been handled - planning for extending AD site to AWS VPC - AWS Private and Internal DNS query - Sizing - licensing

As an IT Systems Engineer (Team Lead), Be a part of Global Engineering Team (Paris) to handle the global infrastructure and architecture design. Based in Hong Kong, the key focus is “follow the sun support” to keep all operation running smoothly within ASIA time zone and liaise with local support for any technical issue and following AXA security practice. My duty is to report to ASIA CTO and Global Head in Paris. Main Responsibilities 1. Subject Matter Expert in APAC regional (Microsoft Azure/Exchange/Active Directory/Teams/OneDrive/O365) 2. Project lead for workplace technology in APAC (leading 8 supports engineer in the region) 3. knowledge sharing with local support team 4. Team development (Technical aspects) 5. Project/critical issue communication or escalation 6. Scripts Automation to enhance the daily process and alert checking. 7. Server Administration - managing, optimizing and monitoring servers, networks and systems pergormance tuning. 8.Maintaining DNS, DHCP,DFS,GPO

As a Messaging and collaboration Administrator in SOCGEN, I was handling for global messaging architecture in ASIA aspect to support over 2500 users in ASIA Also, I was representing as a key contact for most of the messaging product in ASIA e.g: Mobility solution/Compliance/Security In this year, I also extended my communication skill to all management (CTO/CIO/COO) act as a project manager and also managing Level 2.5 support (BLR) and allocate resources for any needed such as: Change implementation, process management, incident management Project and Achievement: 1. Blackberry UEM to VMware Workspace one migration (Project Management and technical expert) 2. Exchange on perm to Exchange online migration (technical expert and assistant Project Manager) - Providing road map/millstone /Technical/communication details to management and sponsor - Managing Level 1 and 2 support team to support the migration and resources allocation - preparing the guideline documentation for the support team - work with Local compliance/Legal/security for any location regulation issue - work with User experience team to enhanced users experience by creating a communication/best practices/survey/feedback/automation 3. Email Archiving implementation for China (Project Manager) - work with Vender for the implementation and China compliance/Legal/security for all regulation issue in CBIRC (data outside China) - following the out-sourcing process My skill: Microsoft Exchange/SharePoint/Skype/O365/Active Directory Mobility GOOD/Blackberry/VMware Workspace one Symphony Mail relay system Infrastructure design ITIL Project Management Agile Knowledge: Compliance/Information Security/Change process