Himanshuu Ranjan

Core skills: Client Servicing, CSR, Product Training, Pedagogy & Soft Skill Training, Curriculum Planning and Mapping,Lesson Plannng , CRM, Heading Trainings & CSR for Samsung Schools PAN INDIA. Specialties: Trainings, Client Relationship Management, Client acquisition , Team Management

Core skills: Client Servicing, Pedagogy & Soft Skill Training, Curriculum Planning and Mapping,Lesson Plannng , CRM, Heading CSR Trainings for Samsung Schools PAN INDIA. Specialties: Trainings, Client Relationship Management, Client acquisition , Team Management and Business Development. I am an educationist, specialized in training , client relationship management business development and helping schools to integrate technology in making teaching learning process more effective. I have 7(+) years of rich training experience exclusively in various Govt., CBSE and ICSE schools which has given me an insight into working and teaching practices of schools in different cities of India.

Sales & Target achievements for entire team

Worked as Sr.Manager-Sales & Operations in Connect2Gurukul

Heading the Educomp LIVE initiative- "Schooling beyond School" - A VSAT enabled product that bring the best experts to schools in various areas such as teaching, training, careers, counseling etc. "Educomp Leap" is first of it's kind product in the IIT-JEE space. The tutoring will happen through VSAT enabled classes by some of the best faculty in the IIT-JEE space in EDUCOMP LIVE enables Schools.

Worked as Regional Manager ASG K-12 taking care of Haryana region & handling 300+ schools. Handling a team of around 180 professionals.

Awarded prestigious "Star Performer Award" for exceptional performance in handling and successful closure of issues with some of our prestigious and toughest clients. Presently working as Manager ASG K-12 taking care of Varanasi & Allahabad region & handling 25 schools. Handling Training & Operations of all schools falling in this region including timely Service Delivery to them. Have been working in my region with my entire team ensuring smooth functioning of all schools & increasing Business from all existing Client schools. One Asst.Manager level Resource Coordinator & 25 RC/PA reporting directly to me. Got a collection of more than 20 Lacs from my client schools in past two months.

Training & Quality (UP East) Responsibilities: Strategize, plan and effectively address organizational training needs Develop comprehensive Training & Development Policies, Standards, Guidelines, Content ,Processes & Communication strategy Research industry specific materials and translate into training materials - Content Development & Instructional Design Monitor Operations performance to gauge the effectiveness of Training Plan & facilitate processes for Customer Handling at the field level Create & implement workflows to facilitate structured support in all areas and issues Refine existing processes to exceed the current goals Oversee process improvement initiatives through system changes, process realignment

- Vodafone UPE as a Zonal Executive for Training & Quality Responsibilities: Cater to the Product Knowledge, Soft Skills & Quality Adherence to VMS & VS executives. Have gained a gradual increase in Third Party audits scores: scoring top two ranks from December-2006 & scoring top rank from May 2007 to November-2007 in Zonal Performance across the circle. Across the zone more than 70 executives were working under me as executives & supervisors of VS & VMS & there were 4 internal auditors to audit their performance daily. Was taking care of the operational part of VS & VMS of Varanasi zone which are 16 in number. Handled extra responsibility of training & operational part of approx.90 AD points & 25 service managers who were responsible for audits & briefing the AD points on new offers & changes in products for Varanasi Zone on daily basis. Have taken motivating VMS/VS for retention activity of postpaid customers through mock calls on behavioral skills how to handle impatient/unsatisfied customers

From February 2006 assigned the Process Training of Customer Care Executives in Lucknow. Took cognizance of Quality Adherence and Soft skills parameters for CCEs. Assigned the task of Training of Hutch Shop Executives - in terms of Soft skills, and Quality adherence. Assigned the process of Certification for both Hutch Shop Executives and CCEs.