Himanshu Gandhi

Seasoned technology business leader with over 25 years of experience building and maturing customer centric capabilities and high-performing cross-functional global teams. Delivered enterprise scale technology products to transform customer experience, improve compliance and deliver savings. Nurture product mindset, diverse perspectives and innovation culture. Embrace human centricity and treat people the way they want to be treated - “Platinum Rule”.

Leading product strategy by collaborating with global Clients, Customers, Relationship Managers, and Sales to deliver the customer centric products and enable the processing of 20M customer requests per year, with complete ownership from India. Lead global cross-functional teams to strategize, vision, ideate, plan, build, deploy and manage secure, scalable, and highly reliable SaaS solutions by fully embracing Scalable Agile Framework and improving bottom-line. Spearheading the product management function to accelerate the Enterprise Workflow Technology platform delivery, public cloud adoption and enable Digital Transformation.

Demonstrated excellence in: • Improving the customer experience and enabled straight-through-processing for Access Authority and HSA debit card features while leading the migration of marketing communication forms to GMA platform. • Building a nimble web channel marketing campaign execution function to support over $100M in media buy. • Partnering with development and architecture community to lead organization towards self-service cloud computing model. • Conceptualizing and mentoring a cross-functional team to pilot an innovative 3D holographic experience through Google cardboard at a FCAT global hackathon event.

Product Manager, Asset Management and Personal Investing | July 2012- June 2014 Service Delivery Manager, Workplace Investing | Dec 2012- June 2013 An enterprise wide, two year rotation based high potential talent development program that provides an opportunity to hone leadership skills through training and working on diverse business challenges. Demonstrated excellence in: • Conducted user research and usability study with Fidelity Greenline customers to build customer centric experiences. • Standing-up an operations group in India- thus managing retirement business content and reducing operating cost by $0.5M per annum. • Building business case for adopting private cloud infrastructure and reducing technology footprint by 95% of 274 applications. • Managing an Advisory phones team and implementing a new coaching model resulting in winning the “1st CEI team” award for delivering best customer experience to 401 (K) advisory customers. Successfully: • Rolled-out strategy to onboard 12M retail customers to a new digital responsive user experience. o Adopted a new coaching model for phones team thus improving KPIs by 30% and winning the best regional team award. • Spent 6 months in 4 different business units leading strategic initiatives and delivering results on a turnkey project (including 2 international assignments).

Led the implementation of multi-year IT roadmap projects of mission critical applications for Custody and Cash Management Operations Systems and worked with business partners and external vendors to negotiate and resolve issues impacting budget, and project schedules • Provided recommendations affecting key elements, from architecture to resource utilization, technology evaluation, competitive research and business continuity planning • Established round the clock operating model by coaching and developing offshore team and setting up operational best practices for engaging global resource pool • Provided production support and incident management for business critical applications

Supervised and led keynote projects for Defined Benefits, Defined Contributions and Non-Qualified retirement business • Spearheaded the migration of DB record keeping system from legacy platform to distributed architecture; One of the first in the industry to implement service oriented architecture • Teamed-up to research and analyze options for gaining efficiencies with overnight batch process • Proposed and implemented viable and cost effective solutions to gain efficiencies in the security and administration group • Mentored teams to transition from legacy to distributed environment culture