Himanshi Goyat
Product Marketing Specialist @ Freshworks
About
As a product marketer with roots in customer success, I've spent years in B2B SaaS bridging the gap between “what we sell” and “why it matters.” Having navigated customer psyches up close, I know exactly what gets their buy-in and what they ignore. I've spearheaded GTM strategies, driving product launches with precision and building a collateral library that’s actually useful—think bite-sized insights that help sales teams connect, not clutter. I’m all about data-backed brand building and equipping teams with fresh, relevant stories to tell.
India
Bengaluru
Information Technology & Services
Content Management, Interpersonal Skills, Communication Skills, Customer Success, Product Launch Planning, Agency Management, Positioning (Marketing), Brand Marketing, Product Marketing, Vendor Relations, Cross-functional Team Leadership, Creative Design, Technical Writers, Content Strategy, Content Development, Brand Strategy, Customer Marketing, Brand Partnerships, Market Research, Marketing Event Planning
Experience
Product Marketing Specialist
Freshworks
Bengaluru, Karnataka, India
Senior Product Marketing Manager
Exotel
Product Marketing Manager
Exotel
Gurugram, Haryana, India
Senior Associate- Brand Marketing
Exotel
Bangalore Urban, Karnataka, India
Customer Success Manager-Enterprise
MyOperator
Noida, Uttar Pradesh, India
Working with enterprise clients to strengthen their call management processes. Introducing them to the MyOperator system and new feature additions to devise the efficient incorporation of the same to their account. Being the sole point of contact for the client for any concern, it is my responsibility to not only ensure the smooth functioning of the account but also help them scale their business through the cloud telephony system. I handle all the client queries, track their usage and renewals, conduct training sessions and review meets to help my clients 'Sell More, Serve More'.
Customer Success Manager
Xperium by Repup
Gurgaon, Haryana
Ensuring that the clients not only understand about the product technology but also utilize it to the full potential. The process begins with training and then moving on to analyzing their data and providing corresponding reports. Being the main person of contact, the job includes everything from resolving clients' queries and highlighting their probable future growth.
Customer Support Specialist
Xperium by Repup
Gurgaon, Haryana, India
Assisted clients with the issues and my team with the daily operations and helped in preparing cumulative annual analysis reports for the key accounts.
Internship Trainee
Huawei
Gurgaon, India
Learnt and analyzed the wireless and transmission technology with the Huawei team working for the South-East Asia market.
Education
Global Institute of Technology & Management
Computer Science
Himanshi Goyat's Contact Information
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