Him Chan

-Create and Manage AWS-hosted and on-site Windows and Linux servers. -Utilize AWS services such as S3, IAM, RDS and Amazon MQ -Handle network equipment such as firewalls and switches, ensuring optimal performance and security. -Employ DevOps tools including Git, TeamCity, and Octopus Deploy to streamline operations. -Use PowerShell, Bash, and Python scripting and Terraform for automation purposes. -Provide all-tiers IT support to users

-Create and Manage AWS-hosted Windows and Linux servers, as well as on-site Windows servers. -Utilize AWS services such as S3 for storage, IAM for access management, and RDS for database services. -Handle network equipment such as firewalls and switches, ensuring optimal performance and security. -Employ DevOps tools including Git, TeamCity, and Octopus Deploy to streamline operations. -Use PowerShell, Bash, and Python scripting and Terraform for automation purposes. -Provide all-tiers IT support to users

-Managing, setting up, and supporting the network and server infrastructure to meet the business's needs. -Providing recommendations for system upgrades, encompassing both hardware and software components. -Assisting in the management of cybersecurity measures, including firewalls, Intrusion Prevention Systems (IPS), and Web Application Firewalls (WAF). -Developing and overseeing the patch management process for servers. -Managing the cloud environment for hosting in-house applications. -Monitoring servers and network devices within the IT infrastructure using various tools. -Overseeing the procurement process for network devices and services such as Metronet and MPLS.

-Managed a diverse array of Microsoft Servers, ranging from NT to 2008 R2, encompassing various features and roles. -Handled data backup processes using software such as NetBackup, NTBackup, and HP Data Protector. -Managed updates for Windows servers and desktops to ensure system security and reliability. -Assisted project managers in discussions with clients regarding changes or upgrades to IT infrastructure. -Provided technical support to users, addressing and resolving a wide range of IT issues.

-Installed and maintained McAfee EMM servers to manage mobile devices, including iPhones and iPads. -Installed and maintained Windows Server 2008 R2 servers. -Managed Windows updates for servers and desktops to ensure up-to-date security and performance. -Monitored and supported server software and hardware infrastructure using tools such as IP Monitor and Dell management tools. -Managed email security, including anti-spam and virus protection, on servers and desktops using Norton Endpoint Protection. -Provided technical support to users for applications, notably Lotus Notes. -Used Norton Backup Exec software to conduct backup routines and maintain data integrity.

-Performed maintenance services on computers and related equipment for clients. -Handled inquiries regarding computer-related equipment. -Coordinated the installation of computer equipment with clients and vendors. -Oversaw the installations of computer equipment. -Supervised a team of technicians from various vendors.