Hilzen Chong Yew Chen

- Manage a portfolio of strategic banking clients, acting as the primary point of contact for all payment-related solutions and services. -Drive revenue growth by identifying upsell and cross-sell opportunities across card issuing, acquiring, and digital payment solutions. -Build and maintain strong relationships with senior stakeholders within client organizations, including product, operations, and technology teams. -Lead end-to-end client engagement, including onboarding, solution design, implementation, and post-launch optimization. -Collaborate with internal teams (product, risk, compliance, and technical) to deliver tailored solutions aligned with client requirements. -Monitor client performance metrics and provide data-driven insights to improve transaction volumes and customer experience. -Successfully negotiated and renewed multi-year contracts, contributing to increased client retention and long-term partnerships. -Coordinated with internal stakeholders to resolve operational and technical issues, ensuring high service quality. -Assisted in preparing proposals, pricing models, and contract documentation for new business opportunities. -Conducted regular business reviews with clients, presenting performance insights and strategic recommendations

-Conduct regular meetings with clients to understand their needs and develop tailored solutions. -Analyze sales data to identify growth opportunities and consistently achieve sales targets -Present detailed sales, revenue and expenses reports to the management team for strategic decision making. -Handle and resolve client complaints promptly, ensuring high levels of customer satisfaction. -Utilize CRM system to manage client interactions and up to date records. -Develop and maintain relationships with key clients, fostering a positive and collaborative partnership. -Managed inventory through internet platform, effectively cold-called prospective clients and scheduled appointments. -Implemented successful farming and hunting strategies in sales, resulting in increased business opportunities. -Manage inventory over the Internet, cold call, set appointments and follow-up.

-Handling, planning and monitoring for the sales activity in Malaysia and Brunei market. -Mapping customer's needs and providing best products and solution to suit their requirements. -Building strong relationship with potential customers. -Develop relationship with key players to create potential lead generation for the company. -Responded to customer questions about product availability and prices. -Collaborate with production team to understand customer requirements and provides sales support. -Identified strategic partnership and gathered market information for competitive advantage. -Delivered performance updates, quarterly business review and fortnightly meeting. -Negotiating tender, contract terms and conditions. -Tracked RFP and bids to develop any new business opportunities. -Travelling to visit potential clients.

-Provide Technical sales support expertise to key account internally and able to hold-in-depth technical discussion with customers externally. -Prepare and present solution to key customers and promoting established position as a leading telecommunication solution provider. -Identify sales opportunities from a technical angle and promote its viability as a sales lead to relevant stakeholders. -Handling, planning and analysis for potential revenue in ZTE Global marketing division which ensuring fulfill customer expectation. -Responsible for all aspects of bidding work including BOM Configuration, Technical Proposal and SOC in Axiata Group, PPF Group and Telenor Group Project. -Mapping customer's needs and providing best products and solution to suit their requirements. -Implemented bidding library for GBBS server database to smoothing the pre-sales working process.

-Visiting work sites and customer sites to determine the client’s requirement. -Planning and designing the most satisfying end-to-end irrigation system based on customer need. -Testing and commissioning of irrigation system which make sure the customer recognized the delivery of good and services. -Following up with customers to ensure they were satisfied with our work and services.  -Participated in all phases of the design and construction processes on high density apartment and building projects.  -Analyzed the cost and revenue of the project in order to maximize the company profit. -Coordinated workers and resources throughout the entire project.

Joined as a member of Chinese Language Society during university life and actively learned up to work with other committee to carry on the event ensure it's going smooth. Deepen about the culture of Chinese: traditional event, calligraphy, food and so on. Participate the Freescale Event during university life. Learned about plan, construct, troubleshoot, hardware skill and programming in designing the hardware protocol.