Hillary Oliveira Coimbra

Assistente comercial @ SKA Automação de Engenharias Ltda.

About

• Ability to communicate clearly, write accurately and effectively, as well as an improved skill in Copywriting, in the preparation and creation of educational content. • Analytical ability focused on problem solving. • Experience in opening and managing tickets and issues. • Creation and application of training programs. • Provision of inclusive care, adaptable to each individual. • Collaboration and teamwork skills, especially when interacting with different areas of the organization. • Ability to be immersed yourself in projects and tasks.

Country

Brazil

City

São Leopoldo

Industry

Computer Software

Skill

Administração, Edição, Criação de artigo, Copywriting, Centrais de atendimento, Atendimento ao cliente, Criação de conteúdo, Comunicação bilíngue, Capacidade analítica

Experience

Assistente comercial

SKA Automação de Engenharias Ltda.

2025-1 - Present · 1 yr 9 mos

São Leopoldo, Rio Grande do Sul, Brasil

• Criação e qualificação de leads outbound e inbound, através do mapeamento e diagnóstico de potenciais clientes da indústria, que possuam ou queiram internalizar o processo de desenvolvimento de projetos mecânicos. • Prospecção e pré-venda dos softwares da Dassault Systèmes. • Agendamento e apresentação de overview. • 91 reuniões agendadas e 75 realizadas no 3º trimestre. • +200 reuniões agendadas e +150 realizadas em 2025.

Support Assistant II

Nelogica

2022-4 - 2023-9 · 1 yr 6 mos

Porto Alegre, Rio Grande do Sul, Brazil

• Performance as a Writer, acting as a Quality and BackOffice agent, responsible for reviewing, creating and translating (English and Spanish) articles for the internal knowledge base and Help Centers, in addition to implementing macros and shortcuts to optimize services. • Specialized training instructor, focused on the technical improvement of employees. • Monitoring the quality of care, ensuring high service standards. • Production of audiovisual content for the Tryd Trading Solutions YouTube channel, contributing to the dissemination of the solutions offered. • Application of mentoring for new employees, promoting effective and accelerated integration.

Support Assistant I

Nelogica

2021-5 - 2022-4 · 1 yr

Porto Alegre, Rio Grande do Sul, Brazil

• Specialized support for users of Profit and Vector software, with emphasis on being an agent on the international team, offering trilingual service to Individual and Institutional clients. • Multichannel service management through email, chat, Telegram and social media platforms (Instagram and Twitter), focusing on the financial market, covering the Traditional Market (B3) and, mainly, the Cryptocurrency Market. • Active participation in commercial operations, including national and international sales. • Development and execution of actions aimed at former and Prime customers. • Responsible for specialized telephone and remote support.

Administrative Assistant

Stefanini Brasil

2018-4 - 2020-8 · 2 yrs 5 mos

São Leopoldo, Rio Grande do Sul, Brazil

• Gerdau customer support, providing efficient service via telephone and email during business hours. • Management of demands related to corporate travel, refunds, cards and mobile telephony. • Facilitator in charge of training new employees integrated into the project in the Business Process Outsourcing area. • Responsible for maintaining and continuously updating the internal knowledge base, ensuring the accessibility and relevance of information.