Hilinda Djouad

Manage assigned accounts and track outstanding payments to ensure timely collection and minimize delinquencies. Negotiate repayment schedules with debtors, fostering a cooperative approach to debt resolution. Resolve customer inquiries and complaints promptly, maintaining positive client relationships and enhancing customer satisfaction. Provide tailored payment plans to customers based on their financial capabilities, ensuring fair resolutions while maintaining cash flow. Achieve collection targets and recognized as a top collector for outstanding performance in managing debt recovery. Maintain accurate records in CRM systems to ensure transparency and efficiency in the collection process. Monitor collection metrics to identify trends and develop strategies for improvement.

Developed and implemented digital marketing campaigns, managed social media, and tracked analytics to ensure effective performance and customer acquisition.

Managed basic bookkeeping tasks. Organized filling and retrieval of corporate records, documents and reports. Handled all communication and correspondance for the CEO, including emails, phone calls and letters. Managed paperwork such as drafting reports, creating presentations and handling conracts. Assisted in preparing financial statements.