hilde baeyens

technical delivery manager

About

At Nextel we help SMEs, large enterprises, government institutions, healthcare and non-profit organizations with future oriented ICT, Data, Operator & Security solutions allowing them to work more professionally, efficiently and faster. That’s where our mission stands for:“You’re always one step ahead!” We realize this by integrating an extensive product and service offering and a unique customer service approach via a single point of contact. Discover the new Nextel experience on www.nextel.be Together with 320 colleagues, we carry the ambition to further establish our company in a leading position in the market of Telephony, Data Networks, Operator Services and Safety & Security. Interested in joining our professional team? Check our open positions on www.nextel.be

Country

belgium

City

vilvoorde

Industry

telecommunications

Skill

telecommunications, managed services, service management, outsourcing, service delivery, voip, pre sales, it service management, change management, team management, mobile devices, ip, itil, product management, strategy, cloud computing, unified communications, sla, data center, telco, voice over ip, powerpoint, training, translation, customer relationship management, english, product demonstration, negotiation, wireless technologies, multiprotocol label switching, software as a service, vendor management, project management, business to business, account management

Experience

office manager

fisher & lorenz denmark telecommunications

1995-1 - 1996-1 · 1 yr 1 mo

tss network provisioning manager belux

t-systems belgium nv

2009-11 - 2010-6 · 8 mos

purchaser

smals

2005-1 - 2006-1 · 1 yr 1 mo

independent translator

transfrenglish

1989-1 - 2001-1 · 12 yrs 1 mo

ecom benelux team-manager

cable & wireless communications

1996-1 - 2005-1 · 9 yrs 1 mo

Responsible for the European Customer Order Management team in the Benelux. Two persons in Belgium, 2 persons based in The Netherlands, and 1 in Luxemburg. Managed and stimulated the team resulting in the best European yearly results with respect to mean time to provide for the implementation of customer orders. These orders comprised IP-VPN Qos (MPLS) orders, frame relay orders, voice, ADSL/SDSL etc. Follow-up of the customer needs (upgrade,downgrade, move) after implementation of the service. Presales-Orders-Implementation-Coordination with the local engineers. Negociated better pricing and lead-times for local loops from various providers in the Benelux in cooperation with the Buying Manager. Interface between Sales, Operations, Finance and the customer.

assistant of finance manager, assistant of 5 product managers

emi music

1991-1 - 1995-1 · 4 yrs 1 mo

belgium and luxemburg operations manager

telefónica

2010-7 - 2013-8 · 3 yrs 2 mos

local access manager tc operations belux

t-systems

2006-7 - 2009-11 · 3 yrs 5 mos

mis department, road operations, personnel department, general manager

dhl

1989-1 - 1991-1 · 2 yrs 1 mo

commercial product manager- inside sales

nextel nv/sa

2017-9 - 2018-8 · 1 yr

sales

student jobs and early jobs

1986-1 - 1990-1 · 4 yrs 1 mo

* Models Office- Booking Agent * Brussels * Promod- Sales Person/Translator * Antwerp, Lille * Upsylon by Jacques Laloux- Sales Person * Brussels * Super Club, Video Rental Agency * Sales Person * Dilbeek * Group Moerman-Deneve, Language School- Dutch Teacher * Brussels

technical delivery manager

communithings s.a.

2019-5 - Present · 7 yrs 5 mos

lead coordinator, service delivery

colt technology services

2015-2 - 2017-8 · 2 yrs 7 mos

Colt's vision is to be the most customer oriented business in their industry. It's mission is to be the leading provider of high bandwidth services for enterprise and wholesale customers in Europe and Asia's largest business hubs. To deliver this vision and mission, Colt's has a focus on higher-bandwidth strategic customer relationships.Colt has a state of the art, unique, purpose-built, intelligent network which is fully-integrated with the Cloud. This means connectivity to almost 500 data centres around the globe, with over 24,000 on-net buildings and growing. The company employs the best talent globally, so wherever in the world their customers are, they benefit from local expertise. And because it is owned by Fidelity - Colt is one of the most financially sound competitors in it's industry. All of this means Colt can provide the best customer experience at a competitive price.

Education

italian

latin

spanish

brussels business school

english

1984-1 - 1989-1 · 5 yrs 1 mo

syntra brussel

business administration

2014-1 - 2014-1 · 1 mo

Bedrijfsbeheer, incl Oprichting, Ondernemingsplan, Marketingplan, Financieel plan, BTW reglementering,belastingen en sociale lasten + statuten, personeelsbeleid etc.