hilda takahashi

* Facilitated meetings in order to gather business requirements and approvals from all relevant stakeholders * Responsible for providing detailed, accurate and timely updates on current activities to all stakeholders * Responsible for coordinating, reviewing, and facilitating requirement hand-offs to development, quality assurance, and business user teams as per SDLC process * Responsible for eliciting, understanding, and documenting detailed Master Data Management requirements * Identified data configuration changes which are needed to support business partners by composing queries and analyzing for areas of opportunity * Responsible for quality assurance assistance when testing Master Data Management changes for projects, non-project work production issues, and break/fixes * Served as a subject matter expert for various Master Data Management function * Revise High Level Solutions as appropriate to meet changing needs and configuration requirements

* Provided level 1st support of investigation and resolution of software and hardware problems for in-house and field computer users company wide. * Collected and documented hardware, software, networking, and other computer related technology issues being reported * Lead users through diagnostic procedures to determine source of error * Handle problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problem to the appropriate supervisor or technical staff * Created and Maintained user network accounts and security via Active Directory * Created and Maintained CarePlanIT (CPI) user accounts and security via VX. * Maintained PeopleSoft HR user accounts and security * Created workaround procedures when a standard procedure has failed and ensured issues were resolved in a timely fashion

* Managed and Created Production Batch Jobs on a Unix environment * Interacted with Autosys on a Unix and NT environment * Conducted investigation step on Production Batch job failures in Unix environment * Performed necessary actions in order to address job failures * Supported IT groups in problem resolution with batch and/or technical equipment * Maintained support documented for schedule production jobs * Facilitated and Managed inbound and outbound internal backup tapes * Loaded/unloaded media tapes in Unix environment * Provided 1st/2nd level support company wide for software application and hardware * Analyzed problems using automated diagnostic programs and resolved recurrent difficulties. * Created and Escalated Problem Management tickets with very detail information that affected productivity

* Elicit requirements for all perspective project * Proactively communicate with external customers and technical staff to analyze business needs and ensure all requirements are met * On-site/Off-site technical support * Computer repair * Computer consulting * Hardware/Software installations