Hieu Truong

• Served as a permanent member of the IT Architecture Committee at Asia Commercial Bank (ACB), contributing to the strategic planning and governance of enterprise-wide IT architecture. • Collaborated with senior leadership to define and implement the bank’s IT architecture roadmap, aligning technology initiatives with business objectives. • Evaluated emerging technologies and industry trends to recommend innovative solutions for enhancing ACB’s IT infrastructure, security, and operational efficiency. • Oversaw the design and review of scalable, secure, and resilient network and system architectures to support ACB’s digital transformation goals. • Provided expert guidance on the integration of multi-cloud, on-premise, and hybrid IT environments to optimize performance and cost-effectiveness. • Ensured compliance with regulatory standards and internal policies by establishing architectural frameworks and best practices for IT systems. • Facilitated cross-functional collaboration between IT teams, business units, and external vendors to drive the successful execution of architecture projects. • Contributed to risk assessment and mitigation strategies related to IT infrastructure, ensuring robust security and operational continuity. • Reviewed and approved technical designs, proposals, and budgets to support CAPEX/OPEX initiatives within the IT architecture domain. • Mentored and advised IT teams on architectural standards, fostering a culture of innovation and technical excellence within ACB.

• Designed and developed SDN network architecture and formulated a 3-year network infrastructure development roadmap for ACB, including: o Cisco ACI network architecture for Data Center and Private Cloud. o Cisco SD-WAN network architecture for WAN. o Cisco SD-Access network architecture for Campus networks. • Integrated Private Cloud infrastructure with on-premise systems. • Designed and implemented a Multi-cloud networking architecture for ACB. • Deployed and integrated the Forescout NAC system for network access management. • Planned IP address resources, managed network classes, and designed ACB’s network architecture (covering Core network at DC/DR and branches). • Managed and configured network devices across Core Networks (DC/DR), branches, and public ATMs. • Deployed and created network monitoring diagrams using SolarWinds software to enhance daily monitoring and operational efficiency of network infrastructure. • Established network connectivity between ACB and AWS for migrating Dev/Test systems to the cloud, and tested infrastructure services with Microsoft Azure Cloud. • Managed, operated, and troubleshooting core network systems, WAN support (branches and public ATMs), Wi-Fi systems, and device security, including network security analysis. • Coordinated the relocation of core network systems, security equipment, WAN support, and Wi-Fi systems according to plan. • Ensured compliance with safety, security regulations, standards, and operational guidelines during daily operations. • Researched, tested, and proposed new solutions for network infrastructure enhancements. • Organized and executed major departmental tasks approved under CAPEX/OPEX budgets.

• Provided network solutions to customers such as Cisco SD-WAN, MPLS, IPLC, ILL for HanoiCab, Kien Long Bank, Viet A Bank, Maison Retail, Sonion Viet nam, Saigontourist, Line Viet nam, ITM, Amway, CMC TSSG, Ampere Computing. Techcity, Netcompany. • Provided cloud solution such as ExpressRoute – Azure for Petrovietnam Ca Mau Fertilizer Joint Stock Company, Harveynash Việt Nam, Hưng Thịnh Group, Sacombank. Asia Dragon. • Provided cloud solution such as Direct Connect – AWS for Sacombank, OCB, Techcombank, VNG Cloud, Abaha. • Provided cloud solution such as Interconnect – Google Cloud for SSIS, Cho Tot, MoMo. • Provided cloud solution such as Fast Connect – Oracle Cloud. • Provided cloud solution such as Direct Link – IBM Cloud. • Designed the topology and create BOM device. • Supported sale department to make proposal and presentation for new customers.

• Maintained server systems, including server room environment, power supply, power light, CPU, RAM, Event Viewer monitoring (DNS, System, Application), hard drive capacity, RAID Manager, backup logs, antivirus, service packs, and Windows updates for clients such as SinoPac Bank, Standard Chartered Bank, Vietcombank, HSBC, SMBC, ABBank, OCB, Dragon Capital, Sumitomo Mitsui Banking Corporation, Liberty VN, and Atlas Copco VN. • Performed regular maintenance on server systems, including SAN, Tape, EMC, and RAID configurations, for Coca-Cola. • Troubleshoot and replaced server hardware (AD, DNS, KVM, backup, HDD, RAID cards, antivirus, Windows updates, logs, power supply) for clients including Burden Funiter, VISSAN, Lock & Lock, DAT Group, Phu Dien, Empire Logistics, Stauff VN, Yazaki, Makita, and Mizuho. • Provided case-by-case onsite support for Mead Johnson & Company, Honeywell International Inc., JTI, Lotte (Hoang Van Thu), SCG Vietnam, and Fossil. • Conducted onsite backup operations for Castrol BP Petco, Chanel VN, Toshiba Logistic VN, SCG, Me Linh Point, Tracomeco, Albetta VN, Mercedes, Mundi Pharma, and Zoetis.

• Established and set up a new office for the company. • Managed the company’s IT network and systems. • Designed and implemented a new network system. • Designed and deployed new telephone, camera, and audio systems. • Monitored the company’s network and infrastructure performance. • Provided comprehensive IT support for all operational needs. • Developed and executed plans for regular maintenance and system checks.

• Led the company-wide project to upgrade approximately 1,800 computers from Windows XP to Windows 7. • Successfully restructured Windows Deployment Server Services on Windows Server 2012. • Oversaw the implementation of port security measures for the company network. • Managed the transfer of PCs to new office locations. • Provided daily PC troubleshooting support for a company with over 1,800 users. • Successfully restructured Volume Activation Server Services on Windows Server 2008 R2, 2012, and 2012 R2.