Hien Nguyen

Customer Service & Logistics Operations

About

Results-oriented Logistics & Import-Export professional with over 10 years of experience in customs documentation and freight operations.I have a proven track record in managing complex import-export procedures, including pharmaceutical compliance and electronic customs data via ECUS/VNACCS. Beyond technical expertise, I am highly adaptable, with recent experience in customer service, sales support, and terminal operations at SCSC and TCS.I am passionate about optimizing supply chain flows and providing exceptional service to clients and partners.

Country

Vietnam

City

Ho Chi Minh City Metropolitan Area

Industry

Transportation/Trucking/Railroad

Skill

hỗ trợ khách hàng, quản trị việc quản lý quan hệ khách hàng, dịch vụ khách hàng, Interpersonal Skills, Communication, Harmonized System Codes, Vietnam Automated Cargo Clearance System, Internet Banking, Banking, Microsoft Office, Microsoft Excel, Microsoft Word, English, Customer Service, PowerPoint, Teamwork, Photoshop, Research, Windows, International Trade

Experience

Customer Service & Logistics Operations

PACIFIC CONTAINER LINES

2023-3 - Present · 3 yrs 7 mos

Ho Chi Minh City, Vietnam

1. Documentation & Customs: - Managed business import declarations and project bidding documents. - Handled specialized cargo (Pharmaceuticals) and transit customs procedures. 2. Customer Service & Sales Support: - Maintained client relationships at FWF and Pacific Container Lines. - Provided quotes, handled inquiries, and coordinated with forwarders/carriers. 3. Operation & Warehouse (SCSC/TCS): - Trucking planning, vehicle registration, and Manifest/HBL processing at SCSC/TCS.

Customs Document Staff

TPV International Co., Ltd

2012-3 - 2022-8 · 10 yrs 6 mos

Ho chi minh city, viet nam

• Receive, collect document information from Shipping agency, Partner agency • Prepare documents for Import customs clearance • Handled import transit procedures • Managed electronic customs data (ECUS/VNACCS)