Hidayat Ali

Key Responsibilities: Leading export sales operations across Qatar, Saudi Arabia, Bahrain, Kuwait, Egypt, Algeria, Lebanon, East Africa, and the United Kingdom, driving business growth and regional expansion. Managing the complete sales cycle, from inquiry handling, techno-commercial proposals, and documentation to project execution and final dispatch coordination. Specialized in process field instrumentation — including pressure gauges (PG), temperature gauges (TG), transmitters, level gauges, flow meters, orifice assemblies, control valves, and analytical instruments. Engaging with EPC contractors, OEMs, and end users to provide tailor-made solutions based on process requirements and site challenges. Preparing technical and commercial offers, ensuring full compliance with datasheets, specifications, and international standards. Coordinating closely with the expedition, logistics, and documentation teams for smooth project execution and timely shipment of export orders. Utilizing CRM and ERP tools such as FACT ERP, Zoho, and BNC Portal for quotation tracking, project monitoring, and business reporting. Collaborating with leading international brands including Kleev USA, Dwyer, SMAR, United Electric, and DINEL to deliver reliable and high-quality instrumentation solutions. Building and maintaining long-term relationships with clients across oil & gas, water, power, and industrial sectors, ensuring sustained customer satisfaction and repeat business.

Key Responsibilities: Driving sales and business development across Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Engaging directly with EPC contractors, OEMs, and end users to provide tailor-made instrumentation solutions. Managing inquiries, quotations, and project documentation, ensuring timely execution. Providing on-site technical support for pressure, temperature, flow, level, and analytical instruments. Coordinating with workshop, logistics, and expedition teams for smooth delivery and execution.

●Sales and Marketing: *Promote and sell instrumentation products from brands such as ABB, Wika, Endress and Hauser, ATI, and Badger Meter. *Develop and execute marketing strategies to increase product awareness and market penetration. ●Technical Datasheet Compliance: *Ensure all products comply with technical datasheets and industry standards. *Provide accurate technical information and support to clients. ●Technical Support: *Offer technical assistance and support to customers regarding product usage, troubleshooting, and maintenance. *Respond to customer inquiries and resolve technical issues promptly. ●Sizing and Calculation: *Perform sizing and calculations for instrumentation based on client requirements. *Recommend appropriate products and solutions tailored to specific client needs. ●Order Decodification: *Manage the process of order decodification, ensuring accuracy and timely processing of product orders. *Coordinate with internal teams to fulfill orders efficiently. ●Client Visits and Demonstrations: *Conduct client visits to demonstrate products and provide hands-on training. *Build and maintain strong relationships with clients through regular interactions and presentations. *Manage relationships with water OEMs and end users in various industries such as paper, cement, glass, oil and gas, and iron and steel. *Understand the specific needs of each industry and provide tailored solutions to meet their requirements.

•Looking after all sales related activities for the complete range of Endress and Hauser industrial products , From prospection to project acquisition in Punjab and Himachal territory. • Preparation of commercial as well as technical datasheet and offers for the various products by performing required and suitable calculation on technical tool of Endress and Hauser •Providing the best technical solutions to the clients by precise observation and understanding of process requirement • Continuous interaction with end users by phone as well as visit for negotiations

1.Preventive Maintenance: Conduct regular preventive maintenance of CNG dispensers (such as Delta and Parker) and compressors (manufactured by CP, Delta). Ensure all equipment is functioning efficiently and meets safety and operational standards. Maintain detailed records of maintenance activities and schedules. 2.Emergency Breakdown Support: Provide prompt and effective support during emergency breakdowns of CNG dispensers and compressors. Diagnose and troubleshoot issues to minimize downtime and restore functionality as quickly as possible. Communicate effectively with IGL representatives and other stakeholders during breakdown situations. 3.Instrumentation Troubleshooting: Diagnose and repair instrumentation issues related to CNG dispensers and compressors. Utilize technical knowledge and tools to identify root causes of malfunctions and implement corrective actions. Maintain up-to-date knowledge of the latest troubleshooting techniques and technologies. 4.Technical Support: Provide technical support and guidance to IGL representatives and other team members. Assist in the installation, calibration, and configuration of instrumentation equipment. Offer training and instruction on the proper use and maintenance of CNG dispensers and compressors.