Hicham Akir

Developing and maintaining institutional web platforms for Morocco's tourism sector under the Ministry of Tourism. Key platforms delivered: • Visite Mystère Nationale — Government-commissioned platform (Ministry of Tourism / Law 80-14) operationalizing mystery audits of all classified tourist accommodations in Morocco. Professional evaluators assess the full guest experience via structured scoring grids — ensuring official ratings reflect real service quality ahead of the 2030 FIFA World Cup. • Banque de Projets Tourisme (banqueprojetstourisme.ma) — National platform promoting tourism investment in Morocco: 900+ projects, 60 provinces, 14 sectors, international audience. • e-Produit — National tourism intelligence platform for investors and decision-makers: geo-referenced mapping, investment opportunities, market studies, AI-powered investment assistant. • Helpdesk (Ticketing) — Internal IT support system with ticket lifecycle, priority routing, SLA management and agent dashboards. • Leave Management Platform — Internal HR absence management with multi-level approval workflows. • Chatbot REST APIs — Secure authenticated REST APIs for conversational AI integrations. • SMIT institutional website — Development and maintenance.

Conducted in-depth needs analysis and wrote technical specifications for an enterprise platform suite serving thousands of employees. Key platforms delivered: • Conseil Discipline — HR disciplinary case management system (sanctions, summons, decisions, documentation workflows) — 8,000 active users. • Arma Academy (LMS) — Full learning management system: course creation, learner enrollment, progress tracking and assessments. • Training Management & Progress Tracking — Session planning, learner tracking and compliance reporting. • Recruitment Request Portal — Digitalized multi-level approval recruitment workflow. • Annual Evaluation & Career Management — N-1 performance evaluation and career development planning. • Cross-functional KPI Performance Platform — Connected to all internal/external systems, enabling real-time KPI monitoring for managers across HR, CSR and Discipline departments. • Corporate website — Design, development and maintenance.

Designed, developed and deployed custom web platforms and business applications for clients across multiple sectors. Managed the full project lifecycle: scoping, client consulting, development, testing, deployment and post-delivery maintenance. Notable projects: Legal Compliance Platform, Medical Practice Management App, Business Management App (inventory, invoicing, sales tracking), CRM Platform, Services Marketplace, E-Commerce site, Custom CMS. Also supported clients with server migrations, payroll system transitions and technical consulting.