Hiba Cerhane

President

About

I build experiences, lead people, and turn ideas into impact. Currently pursuing my MBA at Al Akhawayn University and serving as the President of TEDx Al Akhawayn University, I lead diverse teams to design, organize, and deliver high-impact events aligned with global TED standards.With over 3 years of professional experience in customer experience and operations, I have successfully collaborated with international brands such as Nike and Booking.com. My background has shaped me into a calm problem-solver who thrives under pressure, values quality, and understands the importance of strong processes and human connection.

Country

Morocco

City

Ifrane

Industry

Management Consulting

Skill

Stakeholder Management, BA/BE studies, Business Administration, Pre-planning, Economics Education, Event Planning, Organizational Management, Spanish, Arabic, Customer Service, Customer Follow-Up, Sponsorship Management, Sponsorship Program Development, Customer Support, Management of multi-disciplinary teams, Safety Regulations, Process Improvement Training, Community Initiatives, Coordinating Schedules, Sponsorship

Experience

President

TEDx Al Akhawayn University

2025-1 - Present · 1 yr 9 mos

• Lead the planning, organization, and execution of TEDx events in compliance with official TED guidelines. • Coordinate with speakers, sponsors, and university stakeholders. • Manage timelines, task distribution, and team coordination.

Head of Sponsorship

Lions Club, Al Akhawayn University

2025-11 - Present · 11 mos

• Initiate sponsorship outreach and support partnership development for student-led and community initiatives. • Assist in preparing sponsorship proposals and coordinate with team members during early-stage planning.

Fundraiser

BAHJA Association

2022-1 - Present · 4 yrs 9 mos

• Participated in community and charitable initiatives supporting local populations. • Assisted with fundraising activities and on-the-ground support during community emergencies.

Assistant to the Director

SUD ART CONCEPT

2025-5 - 2025-6 · 2 mos

•Provided administrative and organizational support in a construction and design company. • Assisted with documentation, scheduling, and coordination of internal activities.

Customer Service Specialist

Majorel

2021-1 - 2024-12 · 4 yrs

Marrakech

Delivered reliable and empathetic customer service for Nike and Booking.com, maintaining high levels of customer satisfaction. Acted as a key contributor to team success by supporting colleagues, sharing insights, and participating in continuous improvement initiatives in a fast-paced, international support center.

Customer Service Operator

Majorel

2021-1 - 2024-12 · 4 yrs

• Provided customer support for international brands including Nike and Booking.com . • Resolved customer inquiries and complaints while adhering to company policies and quality standards. • Maintained accurate records of customer interactions and transactions. • Participated in training programs and supported process improvement initiatives. • Ensured compliance with security, health, and safety regulations.