Hiba Al Haddad

I efficiently managed inbound and outbound calls to stay informed on market trends and competitor practices, ensuring that I remained at the forefront of industry developments. Tasked with spearheading sales activities, I took full responsibility for achieving and surpassing targets, demonstrating my commitment to driving business success. Through various channels, including the internet, calls, territory management, referrals, and CRM systems, I proactively developed new leads, expanding our client base and enhancing market reach. By effectively communicating market intelligence to retail sales management, I provided valuable insights that informed strategic decisions and optimized sales strategies.

develop and implement strategic plans to drive growth and profitability within my portfolio, ensuring alignment with organizational goals.By leveraging industry knowledge and market insights, I spearhead business development initiatives that expand the customer base and increase market share. I oversee and manage all aspects of the relationship department, fostering strong, high-value client relationships and serving as the primary point of contact for their needs. My role involves ensuring seamless communication and effective resolution of issues for major clients, thus enhancing client engagement.To boost business profitability, I lead strategic initiatives that identify growth opportunities and optimize operational functions. I ensure that sales operations comply with Saudi Arabian legal and regulatory requirements, driving regional sales and operational goals through strategic planning and execution. My focus extends to identifying and pursuing opportunities for cross-selling and up-selling within existing client accounts. I provide strategic insights on PMI market trends, regulations, and competitor activities, contributing to informed decision-making.Through well-implemented action plans, I enhance productivity and customer service standards. I maintain budget discipline by meticulously controlling expenses and forming collaborations with internal and external stakeholders, significantly impacting our work scope. Ensuring compliance with regulatory requirements is paramount, and I actively mitigate risks to safeguard the organizations reputation. In my people management role, I achieve regional sales HR objectives by effectively recruiting, orienting, training, coaching, and managing employees, fostering a high-performance team environment.

I ensured that all sales operations met Saudi Arabian legal criteria, meticulously adhering to regulatory standards. By analyzing regional sales data and providing informed recommendations, I contributed significantly to the formulation of strategic plans.I partnered with stakeholders to meet job requirements, consistently delivering customer satisfaction. My role encompassed recruiting, training, assigning, scheduling, coaching, counseling employees, fostering a high-performing team. I effectively communicated job expectations, planned, monitored, appraised, and reviewed job contributions to ensure alignment with organizational goals. In managing compensation actions, I meticulously planned and reviewed processes, while enforcing company policies and procedures. I provided detailed insights on PMI market trends, regulations, and competitor products, equipping the team with critical knowledge for strategic decision-making. Through well-implemented action plans, I enhanced production, productivity, quality, and customer service standards. I adeptly resolved issues, conducted audits, identified trends, and continuously improved regional sales systems. My careful management of expenses ensured adherence to budget guidelines, maintaining financial discipline within the organization.

I proactively coordinated with various departments and stakeholders to meet job requirements, ensuring high levels of customer satisfaction. By maintaining open lines of communication and fostering collaboration, I facilitated seamless interactions across the organization. I diligently followed up on tasks to ensure their timely completion and the delivery of quality service. Assessing team needs was a priority, and I ensured the availability of necessary resources to support optimal performance. Through effective communication, I aligned plans and goals with direct managers, ensuring a unified approach towards achieving organizational objectives. This alignment was crucial for maintaining focus and driving the team towards success.

I proactively promoted Bupa Arabia products to achieve both personal and team targets, demonstrating a commitment to exceeding performance goals. By building and maintaining strong relationships with clients and brokers, I ensured long-term loyalty and sustained business growth. I meticulously analyzed PMI market dynamics and competition trends, providing valuable insights to inform strategic decision-making. Presenting comprehensive market studies and yearly plans, I identified and leveraged growth opportunities to drive business expansion. In managing book distribution, I strategically balanced competitor and client mix to optimize market presence. My focus on effective business contribution and product mix management ensured a low-risk profile, safeguarding the company's interests while fostering growth.

I led school and hospital programs, successfully securing governmental approvals and conducting impactful educational campaigns. By boosting brand awareness through strategic sampling activities and surveys, I ensured our products reached a wider audience and resonated with consumers. I skillfully negotiated and managed marketing activities for feminine napkin brands, driving targeted campaigns that enhanced market presence. Organizing consumer-focused events, I developed comprehensive business plans that aligned with our strategic objectives and fostered brand loyalty.