Hew Yen Xin

-Lead daily QA activities (over 40 QA personnel) and support production teams on quality-related issues -Monitor and improve internal quality KPIs (customer complaints) -Conduct internal audits and manage external audit preparation (ISO, customer audits) -Perform root cause analysis and implement corrective/preventive actions (8D, 5 Why) -Collaborate with suppliers and customers on quality feedback and improvement actions Key Achievements: -Reduced customer complaints through robust CAPA and root cause analysis initiatives. -Successfully led multiple third-party and customer audits with zero major findings. -Established a Skill Matrix framework that mapped over 40 employee skill sets, enabling data-driven training plans, reducing task assignment errors, and increasing team flexibility by 25% -Conducted time studies, identifying process inefficiencies, and propose improvement plan with ROI study. -Reduced man-hours by 80% using digitized inspection workflows, transitioning from manual hardcopy inspection form to integrated software and softcopy formats, improving traceability and reducing paper usage. -Successfully reduced production rejection by 30% using comprehensive data collection, liaised with multiple stakeholder follow with data driven root cause analysis.

-Coordinate and lead Emergency Response Team (ERT) and fire drills -Perform risk assessments (HIRARC) and implement control measures -Maintain and review safety documents, including SOPs and risk registers -Liaise with DOSH officers for inspections and statutory submissions (JKKP 6/8, CHRA) -Organize toolbox talks, safety awareness campaigns, and safety committee meetings -Investigate incidents/near misses and ensure corrective actions are taken -Yearly Plan for health and safety committee and ERT Team's Training (1st aid training, Fire Safety, etc) Key Achievements: - Reduce 5% accident in yearly basis over 3 years time - Organized Blood Donation - Organized Health Check - Successfully strengthened forklift safety control by certifying an in-house trainer, upgrading training materials and work instructions, introducing mandatory practice hours, and enforcing stricter disciplinary actions, including license forfeiture for repeat accident offenders

-Act as liaison between workers and management regarding safety concerns

-Led and coordinated full-cycle plastic injection molding projects from initial customer RFQ through to mass production readiness. -Translated customer requirements into technical specifications and worked with cross-functional teams including QA, production, and tooling to ensure timely and quality-focused project delivery. -Oversaw DFM (Design for Manufacturability) reviews, mold trial evaluations, and validation activities (IQ, OQ, PQ) for medical and industrial components. -Managed project schedules, resource planning, and communication with customers to ensure alignment on deliverables and timelines. -Delivered engineering support in troubleshooting molding issues, refining parameters, and improving cycle time and part quality. -Prepared technical documentation including control plans, inspection plans, and process flow diagrams. -Feedback drawing technical issue/concern to customer Key Achievements: -Successfully launched new projects with zero major quality issues during initial ramp-up within 4 months.

-Oversaw daily production operations for plastic and metal components, ensuring timely delivery, product quality, and resource efficiency, especially item from China. -Coordinated manpower allocation, machine utilization, and production schedules to meet sales team deadlines -Supervised production operators and line leaders, ensuring adherence to safety, quality, and work instruction protocols.

-Focusing on design improvement, manufacturability, and production efficiency. -Created and maintained detailed technical drawings, including mechanical part designs, fixture concepts, and measurement jigs using AutoCAD and CAD tools -Determine tolerance with GD&T application to ensure component compatibility and precision assembly. -Supported internal audits, corrective actions, and quality control measures to align with ISO 9001 requirements. -Gained exposure to welding, CNC machining, stamping, bending, sawing and coating processes. -Provided hands-on troubleshooting of mechanical issues during manufacturing to reduce downtime and improve yield. Key Contributions: -Designed and implemented customized measurement jigs/Fixture that improved inspection efficiency by 20%. -Designed and implemented substitute component that achieve cost reduction by 10% -Designed and implemented customized welding jigs that reduce production rejection by 30%