hetal patel

About

Highly talented and accomplished Certified IT professional with 12+ years of progressive experience in Software Engineering, Software QA / Automation Programming and Software Technical Support Services. Consistent history of reducing costs, improving efficiency and increasing productivity. Ability to lead, motivate, coordinate technical teams and projects. Technical go to person and recognized by peers. Seeking for new challenging opportunity to expand knowledge and skills acquired. Specialties: √ Quality Control and Assurance √ System Implementation and Functionality √ Technical Support and Troubleshooting √ Software Design and Development √ Leadership, Training and Teambuilding √ Superior Interpersonal / Presentation Skills √ JAVA Performance Testing / Debugging √ Customer Support / Relationship

Country

united states

City

morrisville

Industry

information technology and services

Skill

websphere, websphere application server, java, xml, java enterprise edition, websphere portal, testing, soa, software engineering, agile methodologies, junit, linux, servlets, middleware, db2, jsp, software development, javascript, software design, test automation, tomcat, oracle, ibm aix, automation, ejb, ibm db2, service oriented architecture, silktest, jython, python, soap, aix, jboss application server, javaserver pages, microsoft, jacl, j2ee, ant scripting, oracle weblogic application server, tomcat server, sas base

Experience

advisory software engineer, wplc, l2 support specialize: websphere portal jvm performance and search

ibm

2005-12 - 2013-4 · 7 yrs 5 mos

staff software engineer and qa test, ibm websphere application server

ibm

2000-1 - 2005-12 · 6 yrs

software and hardware support engineer

reliance

1996-3 - 1999-6 · 3 yrs 4 mos

Provided onsite administration and technical support to network systems. Supported the plan to backup over 300 gigabytes of data. Established Interenet connectivity of 75 end users through Microsoft Proxy Server to operate 25 HP print devices. In addition also provided hardware support for HP and IBM Computer systems.

principal systems technical support engineer

sas

2013-5 - 2019-8 · 6 yrs 4 mos

SAS is the leader in business analytics software and services, and the largest independent vendor in the business intelligence market. Through innovative solutions, SAS helps customers at more than 70,000 sites improve performance and deliver value by making better decisions faster. Since 1976 SAS has been giving customers around the world THE POWER TO KNOW®.

Education

chatrapati sahuji maharaj kanpur university, kanpur

electronics

1993-1 - 1996-1 · 3 yrs 1 mo

Post Diploma in Computer Engineering, CMS Institute ▪ Bombay","Post Higher Diploma in Software Engineering, APTECH ▪ Bombay","IBM® Certified System Administrator – WebSphere Portal v6.0","IBM® Certified System Administrator – WebSphere AppServer Network Deployment v6.1","Novell® Certified Network Administrator (CNA)","Microsoft® Certified Professional/Internet (MCP+I)","Microsoft® Certified Systems Engineer (MCSE)"]