Hervé Ntumba

I support the Public-Private Partnership (PPP) project between the Government of Burundi and Weza Power. I oversee procurement activities, including planning, sourcing, and managing the purchase of equipment, services, and supplies. I set up and implement procurement policies, handle supplier relations, negotiate contracts, and ensure compliance with internal procedures. Additionally, I manage stock levels, optimize procurement strategies, and align purchasing with operational and financial goals.

• Assist in the maintenance of supplier databases • Assist the department in achieving full compliance with the purchasing policy. • Assist with physical and digital filing of contracts • Scan purchasing documentation files, and verify that files are complete. • Assist in all activities related to local and international travel of team members • Conduct market research and provide details on market pricing, supplier contact information and sourcing capacity. • Conduct the liaison between the procurement unit and the logistics unit when receiving goods, equipment and obtain the proper receipt, or an appropriate document certifying that the inventory has been made. • Identify opportunities to improve procurement operations, processes and procedures. • Identify opportunities to reduce costs

• Prepare daily and weekly Portfolio At Risk (PAR) management reports on spreadsheets based on data extracted from ERP and Synchroteam software packages • Oversee the actions of customer household visits, field agents and technicians to obtain feedback beneficial to the portfolio • Work with the Call Operators to resolve customer complaints resulting from the agents' visits. • Implement daily strategies to improve the portfolio

• Interact with field agents to oversee all actions connecting them to customers, in order to sell a more than productive image of the company's services • Interact with customers, manage their complaints and follow up on them to achieve total satisfaction and improve the company's performance • Ensure daily updating of customer records as they register or require technical intervention. • Present daily reports of interventions carried out at the customers by the field agents, of the respect of the procedures of descents on ground and contact with the customer.

• Collected data on the size of the population in the target site for the implementation of the project • Conducting a community survey on conflict resolution patterns in their daily lives • Assisting in the development of a work plan to guide ongoing and future activities

Academic internship of one and half month as an Assistant to the Director of Operations at DGI/DPI-Goma Main Tasks: • Ensure upstream preparation and follow-up of files, • Manage the agenda, the planning, the mail and the diary of my hierarchical superior • Organize meetings, make appointments, prepare trips, travel and related documents for my supervisor • Control and provide the documents necessary for the mission of the boss such as trip requests, mission orders or per diem • Separate secondary and essential contacts and information for chief

The CIPS Level 4 Diploma is equivalent to the first year of an undergraduate degree. It is essential learning for anyone in the procurement, purchasing or supply chain profession. CIPS Level 4 Diploma provides comprehensive coverage of all of competences required for excellence in procurement