liz hernandez

* Manage all leave of absences, multi state, including family leave, medical, FMLA etc. * Implemented new HRIS system, Workday; ensured continuous flow to not disrupt day-to-day operations. * Supported managers by working with the legal department on confidential employee relations issues. * Created HR questions ticketing system using Zendesk, establishing procedure to address employee questions. * Created off-boarding procedure for separating employees received important and mandatory documents. * Administered total rewards program options, policy, and enrollment. * Coordinated stock options exercises, grant agreement distributions, and issued stock options trainings. * Processed all state unemployment requests and appeals, investigations, and attended state hearings.

* Led confidential investigations and provided recommendations for employee disciplinary actions. * Implemented new HRIS system (ADP) and lead training for each user level and provided ongoing support. * Created new onboarding process to ensure all new hires received equitable training, benefits information, and were verified by the Department of Justice. * Partnered with leadership in developing and implementing organization wide programs such as onboarding, recognition, performance management, and career development, that aligned with organization’s strategy. * Synthesized past exit interviews to assess patterns and develop strategies to address concerns raised. * Advised and trained managers on performance management and employee relations. * Created training for custodial staff in compliance with OSHA regulations to reduce worker’s comp claims. * Managed open enrollment for organization, provided information to staff members regarding new benefits, and reviewed all information for accuracy. * Processed all EDD requests and appeals, investigations, and attended state hearings.

* Implemented mandatory training for all serving staff to provide clients with five star service. * Led strategic plan for company, including all financials and staffing plan. * Managed all front of house logistics during catering events, ensuring everything is executed to high standards. * Manage all accounting/bookkeeping for company.

* Met with clients to assess and create human resources strategies and programs. * Created all HR and Accounting systems for new start-ups based off industry and growth needs. * Set up companies as a State of California registered employers. * Researched and provided recommendations for employee benefits. * Created offer letter and professional reference templates for future use. * Created job descriptions for current and future positions. * Advised and coached owners on employee relations. * Implemented onboarding procedure for new employees.

* Managed all Human Resources for organization, including conducting recruitment, new hire orientation, benefit administration, internal HR systems, conducted exit interviews, processed terminations, and administered severance benefits. * Provided executive team with plan for staff restructuring, eliminating positions, and automating processes. * Developed new staff appraisal system, trained management, and implemented in Oakland and Zimbabwe office. * Administered benefits and supported employees during open enrollment. * Owned organization’s operations closure; notified all vendors of dissolution, negotiated contract termination, cataloged IT equipment, and coordinated office exit.

* Managed daily departmental and budgeting activities, implemented strategies to achieve organizational goals, and lead team of 13 staff members. * Maintained department policies and procedures handbook and made changes as needed. * Ensured compliance with funder and city teacher credential requirements by auditing all personnel files. * Recommended, developed, and scheduled quarterly safety trainings in compliance with City of Chicago and State of Illinois policies and laws. * Increased customer satisfaction by working in partnership with program directors and participants by generating a survey, analyzing results, and creating training for staff. * Primary consultant for Head Start Federal Review; established new systems and standards.

Ran full-desk recruitment for non-tech staffing including sales and recruiting across multiple industries. Consistently managed between 10 and 20 requisitions on active assignments, supporting their success by discussing performance with clients and providing candidates with feedback. Created new intake procedure, including relevant in-depth questions and skills test to identify high caliber candidates.

Managed and trained groups of 15 to 20 temporary warehouse employees throughout fireworks season ensuring company policies and procedures, in addition to, federal and state OHSHA regulations were followed. Managed distribution to new corporate accounts in Arizona by developing strategy for delivery, hosting weekly discussions with store management, and continually following up with all parties involved. Closely monitored product transportation from departure in China to arrival in Oakland, CA port, and eventual delivery to customers by communicating with third party logistics operators and store managers.

Answered and suggested possible solutions to constituents' questions, comments and concerns regarding respective neighborhoods via direct face to face interaction, phone or email. Attended meetings with city and county representatives regarding continuing projects in San Francisco such as the Summer Non-Violence program and Project Homeless Connect and made suggestions on how programs could be executed in respective communities. Contacted potential corporate donors, non-profit participants and other San Francisco City and County agencies, coordinated with city park administrators to form plan of action, and generated and sent out thank you letters and emails for Mayor Newsom's yearly March Gladness Fair.

* Developed new program for resume building, interview skills, and sourcing for employment. * Represented volunteers during staff and board meetings; made suggestions for new development and implementation of programs for youth. * Worked with volunteer coordinator to develop new after school activities. * Tutored youth preparing for GED exam. * Supervised youth during computer class. * Contacted local radio stations to create relationship with the YMCA youth program.