Hernan Tsai
Gerente Senior de Atención al Cliente @ Moeasy Inmobiliario
About
Hi, my name is Hernan!Currently, as a Senior Customer Service Manager at Moeasy Real Estate, I am dedicated to providing comprehensive services to Chinese clients in the automotive and real estate sectors. My responsibilities include coordinating vehicle and residential maintenance, managing accident reports and insurance procedures, as well as providing operational support to real estate advisors.With over two years of professional experience, I specialize in international cooperation, customer service, and claims management. I am committed to fostering cross-cultural collaboration and offering efficient solutions to ensure client satisfaction and the continued success of the projects I participate in.
Mexico
Monterrey
International Trade & Development
Ética de los negocios, Inteligencia artificial, Gestión de proyectos, Conocimientos de IA, Resolución colaborativa de problemas, Optimización del Flujo de Trabajo, Ingeniería de Prompts, 4D Framework, Estrategia de IA, Toma de decisiones éticas, Cooperación internacional, Gestión de siniestros, Servicio de atención al cliente, Transacciones inmobiliarias, Trabajo en equipo, Resolución de problemas, Comunicación, Payroll Processing, Payroll, Settlement
Experience
Gerente Senior de Atención al Cliente
Moeasy Inmobiliario
Монтеррей, NLE
- Atención integral a clientes de origen chino en servicios automotrices e inmobiliarios - Coordinacion de mantenimiento vehicular y residencial - Gestion de reportes de siniestros y tramites con aseguradoras - Soporte operativo a asesores inmobiliarios
Translator / HR Generalist
Hisun Motors México
Saltillo, Coahuila, Mexico
Provided translation and administrative support for HR operations, including payroll and attendance tracking, onboarding and training assistance, employee communication, and handling of confidential HR information.
Translator / Finance Assistant
Hisun Motors México
Saltillo, Coahuila, Mexico
Assisted finance operations by double-checking payroll for approval, registering invoices and payments in Monday.com, coordinating staff housing utilities, supporting audit inventory organization, and handling basic multimedia content editing.
Translator
Hisun Motors México
Saltillo, Coahuila, Mexico
- Oral and written translation between Spanish, Chinese, and English. - Supported communication between U.S. and Chinese management and Mexican staff. - Interpreted for internal meetings, production lines, clients, suppliers
Camp Facilitator
AIESEC
•Designed engaging activities, led workshops, and fostered a transformative environment for diverse campers. •Enhanced communication, leadership, and intercultural understanding. •Managed logistics and mentored participants.
Assistant Secretary
National Tsing Hua University
Hsinchu City, Taiwan, Taiwan
Actor
evian
Argentina
Performed as a secondary actor in the commercial by evian, named “The Baby Bare Necessities”. Video can be found with the following link: https://www.youtube.com/watch?v=7zAo9rB7k5U
Actor
Changyou.com (China)
Argentina
Performed as a co-protagonist in Changyou’s commercial named: “Changyou online game developer ‘Mother’” It can be found with the following link: https://www.youtube.com/watch?v=BGp529m97_Y
Education
National Tsing Hua University
Teaching English as a Second or Foreign Language/ESL Language Instructor
UADE
Relaciones públicas/Gestión de imagen
Hernan Tsai's Contact Information
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