Herminio Paez

IT Support Specialist - Associate @ AdventHealth

About

IT Support Specialist with a Bachelors of Computer Science as well as ISC2 Cybersecurity and Microsoft Fundamentals Certifications. Continuously pursuing to further education to develop expertise. Over a decade of experience with the Department of Homeland Security since 2011, following service in the U.S. Air Force, demonstrating commitment and adaptability. As a former gym owner, proficient in account management, revenue optimization, staff supervision, and ensuring facility safety and compliance. Eager to leverage diverse experience and dedication to continuous learning to contribute effectively in IT.

Country

United States

City

Orlando

Industry

Computer Software

Skill

Configuration Management, System Monitoring, Windows, IT Operations, SAP Inventory Management, Revenue Cycle Management, Workplace Safety, Fitness Instruction, Calendar management, Project Management, Software Design, Marketing Strategy, Wellness Programs, Customer Service, Computer Hardware Troubleshooting, Business Development, Organizational Development, Identify and prevent threat, Documentation Verification, Ensuring Safety and Security

Experience

IT Support Specialist - Associate

AdventHealth

2025-10 - Present · 1 yr

United States

Department of Homeland Security - Federal Officer, Logistics Specialist

U.S. Department of Homeland Security

2011-3 - 2025-10 · 14 yrs 8 mos

Ensured the safety and security of air travelers, airport facilities, and aircraft through vigilant monitoring and adherence to federal regulations. Promoted to a lead role, responsible for supervising and guiding screening teams to maintain operational efficiency and compliance. Operated advanced screening equipment to detect prohibited items in passenger baggage, cargo, and on individuals, preventing unauthorized materials from being transported onto aircraft. Managed inventory control, overseeing storage organization, timely order fulfillment, and the safe handling and removal of hazardous materials.

Code Gym - CEO, Owner

Code Gym - Fitness Center | Winter Haven, Florida

2016 - 2020 · 4 yrs

Managed all technical systems supporting business operations, including scheduling software, membership management platforms, CRM systems, and point-of-sale (POS) systems. Provided front-line tech support for staff and clients, troubleshooting software and hardware issues on-site and remotely. Researched, implemented, and maintained new digital solutions to improve operational efficiency and user experience. Ensured data privacy compliance and performed regular data backups and updates across systems. Streamlined business processes using automation tools, increasing efficiency and reducing manual workload by 25%. Delivered tech training to team members, fostering digital literacy and smooth day-to-day operations. Oversaw security system installation and maintenance, including IP camera networks and access control.