herman mahr

System Professional Ltd. is a Microsoft Gold Partner formed in 2003 with offices in London Bridge and East Sussex. Specialise in designing and delivering Infrastructure projects that align the businesses requirements and IT function. As a Business Unit Manager, focus on expanding the consulting team with strong Microsoft expertise and growing the Microsoft infrastructure business. Working closely with the commercial and marketing department for new business development generation Responsible of delivering internal / external Microsoft training to customers and our Service Desk Level 1 – 2 – 3 and 4 Delivering technical sessions, webinars, speaking at conferences, write blog posts, answer technical questions Member of the Configuration Management Infrastructure team. A team who manage and delivery the SCCM Infrastructure solutions for SYSPRO UK customers.

As part of the Microsoft division’s team in this role I have been responsible for the all windows systems that support the infrastructure responsible for provisioning, installation, configuration, operation, maintenance of the systems hardware and software. Troubleshooting all those complex incidents that the IT 1rd line / 2rd line support department cannot solve which involve a fully understanding of all the IT technologies as a whole and might have implications on tuning those technologies in order to solve the specific incident. Following strict procedures mostly involving the creation of request for changes documentation. Contribute to proactive service delivery by building strong relationships with key stakeholders to ensure timely feedback and input on delivery and future needs Windows Server – Active Directory – SCCM – DNS – DHCP – GPO – VMWARE - etc.

* Deliver Microsoft Official courseware courses in different Microsoft Certified Partner Learning Solutions * Working as an IT Instructor teaching Microsoft Technologies concentrating on Windows Server and Client as well as System Center technologies * Attend customer opportunity / strategy meetings, including presenting solutions from a commercial and business perspective * Work with sales account management and/or project management in assessing sales opportunities and subsequently developing the technical content of any response to an invitation to tender or request for proposal. In this pre-sales capacity, develop a full understanding of the customer's technical requirements with a view to creating a long-term business relationship. This may also include the delivery of presentations at seminars or to specific customers * List of Microsoft Certified Partner Learning Solutions: * Megatraining www.megatraining.com * Avante www.avante.es * CIce www.cice.es * GlobalKnowledge www.globalknowledge.es * Gadesoft www.gadesoft.com

* Deliver Microsoft Official courseware courses in different Microsoft Learning Partner * Working as an IT Instructor teaching Microsoft Technologies concentrating on Windows Server and Client as well as System Center technologies * Megatraining www.megatraining.com * Avante www.avante.es * CIce www.cice.es * GlobalKnowledge http://www.globalknowledge.es/ * Gadesoft www.gadesoft.com

* Assisting with the day-to-day running of the MS Windows office-based systems * Responding to and resolving user queries/problems * Development and maintenance of MS Windows server installations (DNS – WINS – DHCP – RRAS – VPN – GPO – IIS - Patch Management) * Performs preventive maintenance and upgrades on Windows server operating system platform and hardware * Plan, test and implement operating system and application upgrades utilising tools such as SMS 2003 * Conduct tests and monitors, analyses e-mail system and server software activities to ensure maximum performance, efficiency, and availability. * Maintain backups and ensure profiles are configured & running efficiently * Develops, implements, documents, and maintains policies and procedures

* Providing various hardware and software support to all levels of management to include application support, installing peripherals as troubleshooting network connectivity problems such as TCP/IP * Primary support responsibility is for software/hardware products and infrastructure problems such as (Mainframe, Telephony, Security, Printers, VPN and Networking LAN/WAN, etc.) * Operating Systems: Windows 2000/2003/XP * Installing and maintaining devices on the network, (printers, pc’s, laptops, etc.) * Utilize ticketing systems to log and track service.

Consultec is one of the largest Microsoft Gold Certified Partner in Spain. At the same time that I have been working as a Senior Windows system Engineer, I have also been working with the Learning Division as a Senior IT Instructor teaching Microsoft Technologies concentrating on Windows Server and Client as well as System Center technologies and Azure (Public and Private Clouds). Content developer and technical reviewer for Windows Server 2012, Windows 8, Configuration Manager 2012, Operation Manager, App controller, Orchestrator, and System Center in general courses. Assisted Microsoft Spain in the development of workshops, webcast and online events with Microsoft Private and Public Clouds. Some of these events can be watched on the internet and on the event`s websites .