henry purcell

Install and upgrade network banking systems for Well Fargo and Capital Bank under a tight schedule.

Provide onsite hardware and Windows O/S troubleshooting, service, repairs and maintenance for residential and commercial customers throughout Clay, Flagler, Putnam and St. Johns counties.

Contracted to Compucom after extensive background screening, to support Wachovia’s conversion to Wells Fargo in Maryland, Virginia, North & South Carolina, Georgia and Florida. Led teams of 1-3 to inventory, remove and set up systems—both hardware and software within tight, federally-mandated time constraints; with minimal disruption. Averaged four site conversions a week since May; with little to no system downtime and only one revisit required, due to faulty equipment. Supervised and verified work of team; ensured project time and quality standards were attained and professionalism demonstrated.

Supported 200+ end users; network on 2 campuses. Repaired and maintained all technological equipment, including computers, SmartBoards, theatre lighting, audio and PA system. Managed projects; prioritized and escalated as required. Saved Webster Elementary $3K in computer lab expenses by researching their needs and recommending dumb terminals. Recovered lost or corrupt data for teachers on numerous occasions.

Delivered Tablet PC and Windows Pocket PC phone support to 3K end users throughout U.S. Suggested use of Radio Frequency data transmission vs. dial up to reduce end user administrative time and increase transmission time; which was ultimately successfully implemented.

Executed repairs, upgrades and setup of computers, hardware, software and networks. Taught end users. Identified computer, network and internet problems; resolved. Previous experience includes management of bicycle shops, ownership of professional audio system/studio recording facility and carpet cleaning company.

* Established computer repair business. Managed all aspects-marketing, sales, accounting, staff management, customer relations and computer repair, upgrades, setup and training. * Contracted by Citibank for six-week operating system conversion project. Migrated from Exchange `97 to 2003. One of few contractors retained for duration of project. * Managed NT 4.0-2000 & Windows 2003 Servers, Exchange 5.5, 2000 & 2003, including OWA. * Established and maintained VPNs. * Built custom white-box work stations and servers specific to customer needs. * Established and maintained back-up and disaster recovery plans. * Set up and maintained various HP, Panasonic, Savin, Minolta, Konica, ISM, & Lexmark network printers, plotters, copiers and faxes. * Installed, configured, & maintained Windows 98-XP Professional * Norton Antivirus Corporate with Exchange. * Installed and configures satellite communication systems.

* Field technician maintaining & installing 911 VoIP systems. * Provide technical support for field operations team. * Experienced in the installation and maintenance of application servers and VOIP servers for geo-diverse network based telephony systems. * Proficient working with multiple operating systems to include Windows Server 2008 R2, 2005, 2003 and 2000. Windows client OS Windows 7 & Windows XP. * Experienced working with Cisco routers, Cisco switches and HP switches. * Proficient Installing and maintaining Microsoft SQL 2008, 2005 & 2000. * Perform field installation and maintenance of Emergency 911 VoIP based telephony systems in support of emergency responder operations.