Henry Liu, Ph.D.
Chief of Staff / Head of Business Operations and Excellence @ Bristol Myers Squibb
About
Passionate Senior Executive and Entrepreneur with Solid General Management Background - Operations - Sales & Marketing - Strategic Planning & Financial Analysis - R&D Extensive knowledge & network - Healthcare - Education - Consulting
China
Shanghai
Pharmaceuticals
Business Strategy, Business Planning, Mergers & Acquisitions, Market Analysis, Analytics, Leadership, Analysis, Market Research, Business Development, Management, Management Consulting, Strategy, Public Speaking, Strategic Planning, Automobile, Data Analysis, Mergers, Acquisitions, Healthcare, IT Strategy
Experience

Chief of Staff / Head of Business Operations and Excellence
Shanghai, China
• Chief of Staff of the R&D China organization with ~400 staffs • Responsible for strategy implementation, business operation, and organization / infrastructure development by working seamlessly with local / global executives - Strategy & business operation: very positive feedback in leading global Board business and portfolio review, China strategy review, annual objective setting & review - Organization development: very positive feedback (~97% in effectiveness measures) in design / launch / optimization of organization vision & mission, senior leadership team, mid-level leadership forum, and staff townhall / annual meeting - Infrastructure development: very positive feedback in design / launch / optimization of resource management mechanism, CRM, and key governance bodies (e.g., decision making effectiveness, governance processes)

Invited lecturer, "The Way to Success"
Shanghai City, China
"The Way to Success", invited lecturer (Shanghai Fudan and Jiaotong Universities, and top international companies) Vision is to make China society, on top of an emerging economy, more sustainable and make the world a better place day by day. Mission is to develop more "Servant Leaders of Integrity" in China, especially beginning with top schools and companies. Teach and guide college & graduate school students, young professors, and young professionals to be successful leaders and sustain in both life and professional career, and therefore bring positive impact to China society.

Chief Executive Officer
MingQian Education
Shanghai, China

Vice President, Shanghai Region
Shanghai
General Manager of Shanghai Region, a strategic market of EF - Leading a 400 people team, full P&L responsibility - Turned around Shanghai to be national TOP 1 (from national bottom 1) in 5 months in terms of sales achievement %. Net sales grew 42%, sales conversion efficiency improved by 22% in a quarter - Led Shanghai to significantly outgrow the overall China business

Vice President, Customer Experience
Shanghai City, China
Responsible for fast growing Company Internal Sales and superior Customer Satisfaction by driving the state-of-art Customer Experience and Service - Managing a team of ~800 people, including P&L for both offline and online business - Overachieved Sales target with strong YoY growth by significantly reduced cost - Delivered company historical high NPS, leading among all major competitors - Full accountability on Service Operations of China market by leading the frontline in-school and tier-2 Service team - Manage tech support team for BRIC countries

Head of Sales Excellence, Asia Pacific, PCS
Shanghai City, China
Direct Commercial Excellence in Asia Pacific for ~1.5Bn USD business - Cover >10 APAC countries - APAC Channel strategy and management - Sales competence model and training - Channel management - Key account strategy - Change management, re-org, and process optimization

Biosimilar Strategy Lead & Corporate Strategy Senior Manager
Shanghai City, China
Biosimilar Strategy Lead - Develope and implement Biosimilar Strategy at regulatory, market access, and commercial operation levels - Lead 30+ team members - Daily engagement with China, APAC, and Global executives and leadership Senior Manager of Corporate Strategy and Industry Analytics - Develop and implement corporate level strategy to realize 20-25% annual growth - Develop core market deeper penetration strategy - Lead annual business planning including 5-10 year forecast - Develop Broad Market Strategy, org structure, and facilitate team development from 0 to 100 employees within 6 months - Lead development of company knowledge database

Consultant
Beijing, China
Extensive experience and business network in China including Pharmaceutical, Medical device, Hospital, and Auto sectors. Selected achievements: - Helped a leading China PE identify high potential hospital investment targets by assessing China hospital system and developing a systematic screening mechanism based on deep understanding of China investment environment and benchmarking leading global PE firms' practice - Developed a 10 year APAC growth strategy for a leading global pharma company including market development, government relationship development, R&D strategy, and implementation plan - Developed China CRM strategy for a leading premium Europe Auto OEM - Developed a 10 year China growth strategy for a leading global medical device company to boost revenue by 10 times by developing the market, optimizing sales & marketing plans, determining R&D directions, and conducting M&A and re-org - Developed a joint venture portfolio strategy for a leading global pharmaceutical company by identifying high potential treatment areas and determining corresponding product portfolio for the JV partnership via systematically assessing opportunities and competitiveness of targeted products - Identified opportunities and provided strategic suggestions in China Life Sciences market for a leading global medical device company by analyzing market trend, identifying rapidly growing sectors and assessing competitive landscape - Developed and assessed the China premium service market entry strategy for a leading global pharmaceutical company by analyzing Chinese Healthcare system, developing competitive landscape, and conducting focus group to obtain patient insights

Independent consultant
- Improved the efficiency of the R&D of new drugs by optimizing the R&D procedures with a customized database system - Helped hospitals and pharmaceutical companies trace the compliance of patients by integrating the measuring interface of hospitals with the customized database system - Developed efficiency improvement strategies for major U.S. power companies
Education
Henry Liu, Ph.D.'s Contact Information
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