Henry Chhuon

• Maintained zero-deficiency survey results from state and county regulators (e.g., CCL, DHCS, Medi-Cal, DMH) by building strong compliance routines, targeted staff training, and ongoing chart/audit review processes for a 24/7, 12-bed residential program. • Implemented EHR and AI-enabled documentation workflows across a 35-person multidisciplinary team, standardizing documentation practices, improving audit readiness, and increasing visibility into quality, safety, and billing performance. • Led and developed a 35-person team (licensed and unlicensed staff) through hiring, onboarding, coaching, and annual performance evaluations, strengthening accountability, consistency of service delivery, and team engagement in a high-acuity environment. • Strengthened cross-organizational collaboration with county departments, hospitals, urgent care centers, and community organizations, improving referral processes, program fit, and continuity of services for high-need populations. • Drove measurable operational and financial improvements as a property and portfolio manager, increasing company profits by 20%, reducing tenant turnover by 40%, achieving a 35% faster unit turn time, and cutting security deposit disputes by 95% through better data, process redesign, and communication. • Served as Lead Clinical Trainer for licensed staff, translating county guidelines, organizational policies, and treatment protocols into clear workflows and training programs that improved documentation quality, safety practices, and regulatory alignment.

• Provided charge leadership for shifts of 8–14 staff in a 24/7 residential program, assigning work, coordinating handoffs, and maintaining a safe, therapeutic environment for high-acuity adults and older adults. • Delivered direct and indirect patient care under prescribers and the Program Director, including medication administration, observation, intervention, and documentation for individuals with serious mental illness and co-occurring conditions. • Acted as an on-the-floor trainer and resource, coaching LVNs, LPTs, and mental health workers on daily workflows, documentation expectations, and safety practices to keep standards consistent across shifts. • Helped translate policy, protocol, and guideline changes from county and organizational leadership into practical routines at the unit level, reinforcing compliance through side-by-side coaching and feedback. • Reviewed referrals and conducted clinical admission screenings for prospective residents from hospitals, state facilities, and urgent care settings, assessing fit, immediate risk, and service needs. • Monitored charting and documentation quality on shift, ensuring accurate, timely entries that aligned with medical necessity, billing requirements, and regulatory standards. • Collaborated closely with prescribers and the multidisciplinary team to coordinate care plans, escalate concerns early, and support safe transition and reintegration back to the community. • Participated in crisis response and incident management, guiding team members through de-escalation steps, safety procedures, and post-incident documentation, while maintaining strict HIPAA and privacy standards. • Provided real-time input into staffing and scheduling decisions based on acuity, census, and team capacity, supporting the Program Director in maintaining safe and sustainable coverage.

• Own end-to-end leasing operations for a portfolio of residential units, including marketing, applications, approvals, lease execution, renewals, and move-in/move-out coordination. • Manage all financial flows related to tenancy - rent collection, security and pet deposits, damage charges - and maintain organized records that support owner reporting and dispute resolution. • Prepare property- and unit-level expense summaries using invoices and receipts from maintenance staff, contractors, and vendors, giving owners and investors clear visibility into expense ratios and profitability. • Track local market conditions and competitive properties, adjusting pricing and leasing strategy to protect occupancy and overall portfolio performance. • Coordinate repairs, renovations, and make-ready work with contractors and maintenance staff, aligning timelines so units return to revenue status quickly and safely. • Conduct regular property inspections for safety, habitability, and basic code expectations, flagging risks early and prioritizing remediation with owners and vendors. • Serve as the primary relationship manager for tenants, handling questions, expectations, and escalations in a way that supports retention and a positive resident experience. • Partner with owners on capital project planning, including reviewing architectural plans, understanding permit requirements, and overseeing ground-up construction on a multi-unit property.

• Supported a multidisciplinary outpatient team (psychiatry, therapy, case management, nursing) by coordinating care activities, tracking follow-ups, and ensuring timely, accurate EMR documentation to support continuity of care and billing requirements. • Administered prescribed medications, monitored client response and safety, and documented clinical observations, risk indicators, and interventions in the EMR in alignment with program policies and privacy standards (HIPAA). • Contributed to treatment planning by providing clinical observations and functional updates that informed goals, interventions, and discharge/transition planning for diverse caseloads (TAY, adults, older adults). • Helped implement and reinforce updated documentation workflows and clinical protocols, coaching peers on consistent documentation practices and improving standardization across the team.

As a proactive member of a dynamic team at The Chicken Dinner Restaurant at Knott’s Berry Farm , I advanced quickly through the company due to recommendations from my superiors regarding my strong work ethic and excellent record of customer service. My ability to multi-task in a fast paced work environment allowed me to become a valuable employee that my supervisors could depend on. My strength in communication as well as being personable allowed me to successfully promote new products as well as preserve the theme park's essence as "The Friendliest Place in the West." My education and exposure to a culturally diverse population has enabled me to effectively intermingle with whomever I come across.

With experience in being one of the founding fathers of for the Wilderness Expedition Club at California State University of Long Beach, I have gained time management and leadership skills as well as becoming adept to communicating and developing lasting relationships with new people. I have devoted nearly two years to this organization as Public Relations Coordinator. I have planned/held public events, created video advertisements and worked with leaders to make a thrilling organization that caters to anyone involved. I am a great event planner because I am organized, creative and able to work under pressure. I have planned public events that required me to manage schedules, invitations, index new member registration, account for inventory consumables and rentals of event items.