Henrique Demarco

Manager of outbound operation, including two distribution centers (SP and PE), e-commerce, self-owned truck fleet, 3PL carriers and 40 direct employees. Leading Totvs Protheus ERP implementation.

TOTVs Protheus ERP implementation

Everything a home brewer needs: equipments, hops, malt, yeast, assistance, courses, etc. Brew your own beer! Cheers.

Sales promotion for your business on web. Bots to interact with your social medias and for trading system.

Professor of Operations Management.

Manufacturer of Chope Ninna. The first pet bottle beer in Santa Catarina. We are in the main wholesales and grocery stores of Santa Catarina state, including Giassi, Bistek, Angeloni, Atacadão, Manentti, MM Rosso and others.

Leader of 200 people with teamwork focus through leadership skills development, meritocracy and low turnover. Career path implementation for the whole production personnel, with triggers and wages clear for all. Electronic production data collection system implementation, grabbing data directly from machines to ERP (production counting and stops) or inserted through tablets by operators (losses during process), including Android customized app development. Part of innovation committee. ISO22000, FSSC22000 and BRC implementation, including Arcos Dorados (Mc Donald's) food safety practices protocol. Frequently approved on ISO9001, ISO14001 and customer audit's with high classification.

Improvement on demand forecast tools Lot sizing and scheduling process redesign, integrating business areas with high stabilization

New warehouse rack area design Business Intelligence system implementation Sales order process redesign Product development and launch

Health & Medical division warehouse supervisor - Samsung Medison Samsung SDS Cajamar Warehouse project - new warehouse development

Claims rate was reduced by 60% comparing 2013 1st half to 2014/1H and reduced by 45% comparing 2013/2H to 2014/1H. Claims occurrence (in number of new cases) was reduced by 59% comparing 2013/1H to 2014/1H and reduced by 29% comparing 2013/2H to 2014/1H. Backlog of units at Claims' virtual storage location 100% solved, based on workflow drawing, waste elimination, workshops at Samsung's plants and KPI follow-up. Implementation of Credit Memo tool, which reduced internal process lead time and mitigate tax risks. 80% of 2014`s personal goals achieved before August.

Support and consultancy on insurance related subjects for Chile, Colombia, Venezuela, Peru and Mexico, including risk management and adequacy to Scania's global policy, being directly in contact with local employees and Sweden HQ. Co-responsible for risk surveys at São Bernardo do Campo industrial plant and Latin America own managed dealers. Since the beginning of 2013 also responsible for transport insurance claims handling, reducing the average reimbursement term on 75%, people dependence on 80% and increasing the reliability on 1000%, using lean practices on flow improvements and IT tools. During one year at Scania, the improvements created and implemented returned 7%/month over investment (labor cost and direct investments to enhance processes).

Mandatory engineering internship at Scania's Latin America Risk Management Department, learning topics related to insurance (property, liability, auto, transport and life), coverage, deductibles, claims handling, negotiation and loss prevention in a global benchmark company.

Engineering internship during vacation period, developing Lean Manufacturing concepts, specially Single Minute Exchange of Die (SMED) for plastic injection machines. The methodology reduced the mold change from 60 to 35 minutes without money investment, only minding the process, and resulted on my Engineering thesis.

Insurance broker business, developing manager, sales and costumer assistance positions. The suppliers were Sul America ING, Marítima, Liberty Mutual, Confiança and Porto Seguro.

Business Logistics

Treasurer of the graduation committee; Speaker of the class at graduation ceremony; Repeatedly involved in leadership positions

Discontinued (50% done)