Henrique Tsukamoto

- Gathering and analyzing customers technical requirements and business objectives, translating needs into tailored, customized automation solutions. - Developing preliminary projects, proposals, and technical-commercial presentations, working in close collaboration with Engineering and R&D to design customized solutions. - Working closely with Engineering and R&D in the development of system architectures and the definition of technical solutions. - Preparing technical and commercial quotations, including equipment specification, layout definition, system design concepts, and system configurations. - Contract management and follow-up of project execution in coordination with the Project Management team, ensuring deadlines, scope, and quality. - Providing pre and post-sales technical and commercial support, ensuring alignment between customer requirements, technical specifications, and delivered solutions, in cooperation with Engineering, Production, and Technical Service. - Supporting and assisting customers, agents, and partners, clarifying technical and commercial questions throughout the entire sales cycle. - Collecting and analyzing customer technical data (production capacity, layout, space constraints, budget, among others) to ensure efficient and feasible project development. - Acting in a consultative role with the pharmaceutical, cosmetics, food, beverage, and chemical industries, identifying automation and process-improvement opportunities and proposing high-value solutions based on the company’s portfolio.

- As Service Coordinator, I lead and manage technical support and maintenance/installation operations, focussing on customer satisfaction and operational efficiency, always seeking to understand and meet our customers' needs. - Manage and develop the technical team, promoting collaboration and efficiency. - Planning and carrying out preventive and corrective maintenance, ensuring quality and meeting deadlines. - Provide excellent customer service, resolving problems quickly. - Monitoring and improving processes, using management systems to increase efficiency. - Ensuring compliance with quality standards and carrying out internal audits. - Proposing and implementing technological improvements and innovative practices. - Implementing after-sales strategies, monitoring performance and technical support.

- Installation of vision systems projects for traceability and inspection of industrialized products; - Installation of new integrations of systems. - Execution of FAT/SAT and Start-up process (IQ/OQ). - Support of customers and troubleshooting’s. - Analysis and problem-solving on the vision systems. - Training of users on customer site.

- Experience in Mediseal package machines; - Experience with GUK leaflet devices, HmH Systems feeder and Scanware Inspections Systems; - Installations and commissioning of Mediseal machines on customer site. Electrical and mechanical installation of new machines and installation of upgrades on the installed base over Latin America. - Execution protocol of SAT (Site Acceptance Tests), IQ/OQ for the Packaging Machines. - Support of customers in Latin America on the troubleshooting’s. - Analysis and verification of spare parts necessary for the proper functioning of the Mediseal equipment installed on the customers. - Analysis and problem solving on the Mediseal package machines. - Training of operators and maintenance personal on customer site for different model of Mediseal Machines.

- Diagnose system hardware, software, and end-user issues; - Repairing of hardware circuit boards, replacing components when necessary on customer site; - Hardware and Software technical support based on standard procedures regarding implementation, deployment and operational system (Windows and Linux) management; - Banking connectivity and end-user systems support; - Recommend or perform remedial action; Experience with POS terminals (Point of Sale) fixing the hardware, software and checkweigher scale issues; - Ensure continuous delivery of technical services through oversight of Service Level Agreements with End Users; - Patched software and installed new versions to eliminate security problems and protect data; - Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team; Main Customers Supported:  Bradesco / Itau / Banco do Brasil Banks  MasterCoin  Grupo Pão de Açucar (Extra, Pão de Açucar, Casas Bahia and Ponto Frio)  Carrefour  Lenovo  Dell  Lojas Americanas  Primesys / BT