Henrique Amaral
Customer Service Analyst Jr. @ Novartis Brasil
About
Experience in creating and implementing prospecting strategies and improving processes for identifying potential clients, including automating the collection and archiving of information. Effective participation in sales teams, helping to prepare materials and presentations, as well as formulating and presenting commercial proposals. Direct involvement in technical visits and events, capturing key moments for marketing campaigns and stimulating demand. Competence in market research and exploring new segments, including the digital nomad audience and the global digital government sector. Experience in marketing, collaborating in the development of campaigns and maintaining the visual identity of websites. Proficiency in the use of CRM tools, such as Pipedrive, and low-code tools, such as Zapier. Effective management of checking and monitoring raw sugar stocks, maintaining communication with ports and partner sugar mills and distributing information to strategic areas and partners. Supporting the execution of sugar purchase contracts, managing volumes, deadlines and coordinating with sugar mills to ensure punctual deliveries. Collaboration with the Trading team in planning inbound and outbound shipments, ensuring compliance with negotiated deadlines and quantities.
Brazil
São Paulo
International Affairs
Melhoria de processos, SAP, Novas oportunidades de negócios, Gestão de Projetos e Marketing, Gestão de Bases de Dados, Consultoria e Coordenação com Setores Governamentais, Estratégia de Marketing e Comunicação, Análise e Solução de Problemas, Análises de mercado, Gestão de relacionamentos empresariais, Comunicação multicultural, Fluência em idiomas, Habilidades de apresentação, Networking, Inteligência de mercado, Zapier, Microsoft Excel, Capcut, Automação de Processos e Uso de Ferramentas Tecnológicas, Pipedrive
Experience

International Business Development Representative
Participation in the creation and implementation of prospecting strategies. Collaboration with the team to improve the identification of potential clients, improving internal processes, redesigning databases and automating the collection and archiving of information, increasing the agility and precision of prospecting. Identifying new business opportunities through technological innovations, especially focusing on artificial intelligence applied to digital government and the judiciary, leading to the implementation of projects in these areas. Participation in the sales team, offering support in the commercial process, contributing to the preparation of materials and presentations, playing an efficient role in commercial activities. Accompanying technical visits to clients, capturing important moments for marketing campaigns and holding events and actions to stimulate demand. Carrying out market research in the area of projects and investigating a new target audience, as well as exploring the digital government segment globally. Working in the marketing area, collaborating in the development of campaigns and maintaining the site's visual identity. Use of CRM tools such as Pipedrive and low-code tools such as Zapier.

Logistics and Planning
Responsible for reformulating the raw sugar stock control process. Improving the existing system, implementing macros, restructuring spreadsheets and integrating RPA tools such as Power Automate, thereby reducing stock control time from 2 hours to 15 minutes, receiving a course as recognition from the company. Managing the verification of raw sugar stocks, using internal spreadsheets and maintaining direct communication with ports and partner mills. Monitoring sugar quantities by mill, distributing relevant information to the company's different areas and strategic partners. Supporting the execution of sugar purchase contracts, managing volumes delivered, pending, delays and anticipations. Coordinated with partner mills to ensure on-time deliveries and manage any deviations from planning. Collaborated with the Trading team on inbound and outbound cargo scheduling, being responsible for analyzing available stocks, planning future shipments, organizing vessels and ensuring the availability of negotiated quantities, meeting agreed deadlines. Responsible for monitoring the line up of ships at the terminals operated by Alvean Sugar Ltda. in the Central South and North East regions of Brazil. Participation in technical visits to the Port of Santos (Copersucar Terminal) and TIPLAM, carrying out research into the international raw sugar market, broadening my knowledge and understanding of the sector.

Project consultant
- Preparation of internationalization projects; - Macro and micro environment analysis; - Development of communication strategies; - Preparation of internationalization projects; - Research and analysis of economic, sectoral and socio-cultural data; - Research presentation meetings for clients; - Studies on product suitability and competitive analysis; Projects carried out: - Internationalization of Brazilian Bifum brand products to China and preparation of market research on private label products in Latin American countries for the Brazilian Association of Biscuit, Pasta and Industrialized Bread & Cake Industries (ABIMAPI).

Human Resources Consultant
- Preparation of activities in the area; - Developing internal selection processes; - Supporting the professional development of new recruits; - Implementation of organizational projects, training and feedback to develop members' soft and hard skills.
Henrique Amaral's Contact Information
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