Henrietta T.

- Strategize and execute weekly roadshows, ensuring it aligns with campaign objectives - Collaborate closely with the sales team to optimize event operations, fostering seamless execution and identifying opportunities for improvement - Developing and delivering marketing materials to support the sales team - Fostering relationships with mall and site managements, securing new paid or sponsored locations and spaces to bolster campaign reach and impact - Generate and analyse daily, weekly and monthly reports to track campaign performance to for strategic decision-making and continuous improvement.

- Proactively managed day-to-day inquiries and cultivated new event opportunities to drive business growth. - Conducted thorough site inspections and orchestrated the entire event process, ensuring flawless execution and client satisfaction. - Collaborated seamlessly with internal teams and external partners to deliver exceptional event experiences. - Built and maintained strong client relationships, driving repeat business and fostering ongoing partnerships. - Produced and anlayzed sales reports on a weekly and monthly basis to optimize performance and drive results. Achievements: - PCF Family Day 2015 with GOH Prime Minister Lee Hsien Loong – 10,000 pax in attendance - Shell Family Day 2015 – 3,000 pax in attendance - Executed the first Customer Appreciation Night at River Safari for existing clientele

- Assisting with dining reservations, replying to email enquiries, and handling customer complaints - Ensure all customer queries or requests are handled in a polite and efficient manner. - Responsible for providing accurate information about the Park’s services, facilities, and amenities - Support day-to-day operations of the Park and provide administrative support to the department

- Ensure that all customers’ interactions are conducted in a professional and courteous manner - Responsible for resolving customers’ billing inquiries and disputes according to service level agreements established in the key business process - Responsible to grant payment extension, payment instalment or waiver of charges within Finance guidelines and empowerment - Working with inter-departments to assist customers in resolving bill charges disputes or payment solution - Channel all billing feedbacks and complaints for any service enhancement to the relevant departments timely through CRM - Ensure performance meets stipulated KPIs at all times while delivering consistent quality of service - Ensure all service interaction with customers are recorded and updated in system - Ensure all escalations and cases are being followed-up within service level agreements