Henna M.

Over the past two and a half years I've operated as an embedded Chief of Staff across multiple growth-stage companies simultaneously, stepping into each engagement at the executive level and building from there. For a B2B manufacturing technology client, I developed a full go-to-market event strategy including a scoring framework to evaluate and prioritize events by qualified prospect density and cost per demo, and built a 1,000+ target prospect database categorized by industry, geography, and business need. For a home health care client I supported contract management, financial tracking infrastructure, and operational process building from the ground up. Across all engagements I've partnered directly with founders and C-suite leaders on strategic priorities, board preparation, hiring processes, executive offsites, and cross-functional alignment. The through line is the same in every case: get into the work fast, figure out what the executive actually needs, and build the infrastructure that lets the organization move.

Served as the operational anchor for East and Federal client operations during a period of rapid national scaling. Managed post-sale operations across 500+ sites, overseeing onboarding, roadmap alignment, and ongoing client engagement. Drove 20% revenue growth through improved client retention, pipeline optimization, and market expansion. Acted as the primary escalation point across 40+ Team Managers during leadership transitions, keeping operations stable and teams aligned when the org was moving fastest.

Owned the operational and financial infrastructure behind national field operations. Conducted internal audits across national budgets, identifying discrepancies and implementing corrections that produced $1.2M in annual savings. Drove cross-functional alignment between product and sales to streamline distribution across 500+ sites. Designed and rolled out SOP-based training with subject matter experts, improving training effectiveness by 30%.

Built and directed a 150-person field operations team across 15 Midwest states, generating $200M in revenue through 100+ site launches. Drove $3M in new revenue in under four weeks through strategic partnerships and Salesforce-managed pipeline expansion. Led end-to-end implementation of multi-state healthcare sites including physician onboarding, cross-functional team management, and stakeholder alignment, resulting in 1M+ vaccines administered.

Improved documentation accuracy by estimated 30% as measured by random chart audits and completion times, by mastering EPIC software and optimizing its use to efficiently document patient encounters Increased surgeon efficiency by 20%, tracked by the number of patients seen per hour, by proactively anticipating surgeon needs during procedures and taking detailed records. Collaborated with orthopedic surgeons and other healthcare providers to ensure timely and comprehensive documentation of patient care.

• Managed patient check-in system for private family practice serving 250 patients per week • Led the reorganization of in-office medical data resulting in streamlined patient information management • Performed lab draws using sterile techniques and prepared for transfer to lab facility • Transcribed patient medical history and exams for general practitioner physicians

• Assist the physician in the accurate documentation of the oncologic exam • Transcribe all proper diagnoses, symptoms and diagnostic orders, as well as follow up instructions and prescriptions as dictated by the physician • Record information accurately and in a timely manner, according to established documentation workflows and guidelines • Take appropriate steps to ensure patient privacy and confidentiality • Maintain professional demeanor in a high pressure environment of a fast-paced oncology practice.

• Participate in all aspects of patient care including exercise prescription, exercise leadership, nutrition counseling, stress management and patient education while working in conjunction with clinical staff • Obtain practical experience and testing on reading ECG’s and acquired skills to perform cardiopulmonary exercise testing

•Assisted in leading group fitness classes at Harley Davidson •Assisted in personal training sessions at Harley Davidson and Synergy Corporation •Aided staff in creating individualized personal training programs with clients at all fitness levels

• Organized study participant chart and files • Generated letters to be sent to study participants • Accurately entered research data into specified programs/databases. • Compiled outreach packets, recruitment and specimen collection kits.

• Collaborated with Neurology Fellows and Residents to identify, collect and extract data from EMR software on Stroke and Neurocritical care patients • Organized and Interpreted data in conjunction with research team to further analyze treatment protocols for study participants, resulting in research publication.

• Provided real-time charting using electronic charting (EPIC) for physicians by shadowing them throughout their shifts • Recorded patients' history and chief complaints, transcribe the physical exam and record diagnostic test results • Prepared plans for follow-up care under the close supervision of attending physician • Communicated with nursing and other hospital staff regarding the needs of the patient