Heng Yung Ern

• Strategic Sourcing & Cost Management Sourced and procured flour additives and poultry farm supplies, negotiating pricing, terms, and lead times to achieve cost efficiency while ensuring consistent supply for production needs. • Supplier Management & Compliance Managed end-to-end supplier relationships, including annual performance evaluations and coordination with QA teams on supplier audits to ensure compliance with quality, safety, and regulatory standards. • Supply Continuity & Risk Mitigation Proactively identified and resolved supply chain disruptions by coordinating contingency sourcing plans, preventing production downtime and decommitment risks. • Procurement Operations & ERP Utilization Managed purchase orders, inventory tracking, and procurement workflows using ERP systems to enhance forecasting accuracy, operational efficiency, and management reporting. • Stakeholder Collaboration Collaborated with key internal stakeholders including R&D, production, QA, logistics, and finance teams to align procurement activities with product development and operational requirements, ensuring timely supply and smooth production planning.

• Collaborated in a consultancy project with EvoFood BioTech Sdn Bhd, selected as one of two students to develop and optimize vegan patty formulations using food waste ingredients. • Innovated a sustainable vegan patty, incorporating mango seed kernel as a food waste ingredient to enhance sustainability and product differentiation. • Conducted proximate, antioxidant, and purine analyses to evaluate and optimize the nutritional, functional, and cost-effective properties of the vegan patty. • Assessed the commercial feasibility of the vegan patty, ensuring its nutritional value aligned with market trends and consumer demand.

• Product Development & Market Research Conducted market and competitor research on convenience store products (hot food, RTE, beverages), supporting new product development initiatives from concept to launch. • Consumer Insights & Sensory Evaluation Conducted sensory and consumer testing activities during NPD stages, preparing samples and analysing feedback to support product refinement before commercialization. • Packaging Development & SOP Documentation Supported packaging design and evaluation to ensure in-store functionality and delivery durability, while developing SOPs and packing manuals to standardize processes. • Quality Control & Prototype Testing Monitored production and machine operations, conducted prototype testing, and prepared structured reports to ensure quality compliance and product performance.

• Prepared and decorated a wide range of high-quality pastries and desserts in a five-star hotel environment. • Delivered timely service during high-pressure periods, including festive seasons and large-scale events. • Maintained consistent food quality and presentation while handling high-volume production demands.

• Provided tuition for students aged 3 to 12 in subjects including BM, BC and English offering both online and offline classes. • Designed engaging and interactive lessons, tailoring teaching methods to suit the learning needs of students across different age groups. • Created fun and educational BM lessons for kindergarden daycare classes, incorporating art activities to enhance learning through creativity.

• Promoting and selling Maxis Home Fibre services to households and Astro packages to customers. • Engaged with potential customers, providing information, answering inquiries, and closing sales to meet targets.