Hemant Khadka

Effectively managing and allocating resources to meet project demands and deadlines. Identifying and recruiting talented linguists to support our projects. Identifying and recruiting talented linguists to support our projects. Collaborating with cross-functional teams to ensure smooth project operations and addressing any issues that arise. Developing detailed project plans, timelines, and milestones to ensure timely delivery of project goals. Implementing quality control measures to maintain high standards across all project deliverables. Managing client expectations and maintaining effective communication throughout the project lifecycle. Overseeing project budgets, tracking expenses, and ensuring cost-efficiency. Monitoring and analyzing project performance using key metrics to drive continuous improvement.

Working in Project management (Localization) domain. Co-ordinating and managing delivery of multiple projects initiated by Clients. Communicating with Translator and trying to negotiate rates. Ensuring overall projects are completed with quality & timelines. Doing invoicing to Client, project forecasting & issuing PO to linguist. Compare linguist price list by using tool provided & trying best efforts to get discount from each linguist for big word count jobs, which leads to profit to an organization. Understanding customer demands & think agile ready to welcome change. Resourcing, Planning & building process flow that helps for on time delivery. Working with different stakeholders across the globe. Using heads-up to inform team members for upcoming work or changes in project scope. Learning quality issues from previous project & collaborates with Language lead & other Functional heads. Sending weekly & monthly report to Client.

To understand project scope, resource & other requirement and to co-ordinate with Presales team and Operation team to get the project kicked off. Create and manage Project Plan and to get the task completed within a deadline for pilot, incremental & rolled off jobs. Collaborate with all internal teams to ensure that project goals, objectives, and deliverables are achieved Co-ordinate with Quality teams, Governance teams & Operation teams to complete the projects & to identify, track, manage and resolve project issues. Gather and document project related business, functional and creative information during the project lifecycle. Follow change management processes to capture change requests, communicate impact, request stakeholder decisions, and execute changes if applicable.

To keep track of health care data & to co-ordinate with Operations team for data cleansing & providing data for further process to Operations team. To upload health care reports of customers in client tool. To Co-ordinate with Senior project manager on a daily basis about health care data and to provide updates of data forecasting.

As a Customer Service Executive at Reliance BPO, I was responsible for handling inbound calls from Reliance Prepaid customers. My key responsibilities included: Customer Support: Assisted customers with various inquiries, including how to recharge mobile phones, resolving connectivity issues, activating caller tunes, and addressing money deduction concerns. Issue Resolution: Provided effective solutions to customer queries, ensuring a high level of customer satisfaction. Problem-Solving: Identified and troubleshooted issues to resolve customer problems promptly. Communication: Maintained clear and professional communication with customers to understand their needs and provide appropriate assistance. Technical Assistance: Guided customers through technical processes and provided step-by-step instructions to resolve their issues.