Helen Burgess

Supporting and mentoring, Leadership Performance Coaches to deliver excellence in their coaching both 121, in groups and online.

Working one to one with school leaders within the NPQH and NPQEL qualifications. This includes scheduling one to one and group coaching over an 18 month period, and asynchronous online coaching to written leadership tasks. As the primary point of contact I support participants to challenge their established thinking, build their resilience and support development for more senior roles.

Your mind is your best friend but it can also be your worst enemy, constantly sabotaging your potential for both performance and happiness. All your negative emotions, including stress, are the result of negative self talk. My Positive Intelligence coaching boosts performance, improves wellbeing and strengthens relationships.

Realising that my energy came from the client facing parts of my role rather than the corporate boardroom duties I established On Point Coaching to design and deliver bespoke solutions through a blend of training, coaching and facilitation. I partner with clients to support leaders build on their strengths, to be brave in their thinking, to improve communication and adaptability, and ultimately to increase their profitability. Having twice made career shifts myself I know the highs and the lows, and now use my experience to work with others to re-find their passion and actively plan their career. Executive Coaching. Experience includes: • I have coached with over 50 Head Teachers on the National Professional Qualification for Executive Leadership program. • I have coached on two programs for The Cabinet Office Communications team. Team Coaching and Facilitation. Experience includes: • Designing and delivering 3 day off site leadership and strategy events for a family owned business. • Designing and delivering a 1 day off site workshop for 20 senior staff at a specialist travel company. • Designing and delivering a 1-day whole company off site event for a design company of 30 people. Career Coaching. Experience includes: • Establishment of regular workshops in Manchester in which over 100 delegates have now taken part. My role is to lead the material and support participants in self-reflection and small group activities. Some delegates go on to take up 1:1 coaching and I have been successful in supporting the realisation of their ambitions. • Coaching on a pilot study with Manchester Metropolitan University Business School to evaluate the effect of coaching on the employability of final year students.

Associate Coach Appointed to deliver services to participants of Randstad RiseSmart as a freelance career coach. I coach participants as they move through career transitions within their current organization or to their next opportunity, whether that is a new job, career change or creative retirement. Leveraging my knowledge of the local job market, I help participants discover their focus, plan their transition strategy and execute it. I am a key member of a career mobility team partnered with other Randstad RiseSmart service providers, including branding experts and job concierges.

Recognising a gap in availability of career change workshops outside of London I initiated an approach to Careershifters. This has led to the establishment of regular workshops in Manchester and over 100 delegates have now taken part. My role is to lead and deliver the material and support participants in self-reflection and small group activities. I'm passionate about creating a world where fulfilment at work is the norm, not the exception and workshops now offer a fun, interactive way of getting unstuck about your career and get you focused on taking action. My follow on one to one coaching offers individual support to making change happen.

Adeona Travel successfully expanded to 3 shops, with 10 staff and turnover in excess of £1.5 million by creating customer loyalty and adapting to changing markets and customer buying habits. My key responsibilities were: • Empowering delivery on our core sales and service values • Training and mentoring branch managers to deliver empowering leadership • Adapting and restructuring to retain profitability in response to external changes • Negotiating the business sale and transition to new owners in 2019

Offering cutting edge training and coaching focused on raising confidence, improving business performance and enabling individuals to work smarter both individually and together.

Reporting to Group Managing Director and Member of the Group Management Board With over 800 members The Travel Network Group was the largest independent travel network in Europe and provided a range of membership propositions to allow independently owned businesses to operate within this dynamic sector. My key responsibilities were: • Leading, motivating and coaching the membership team • Development and implementation of the Group’s Membership recruitment and retention strategy • Overall P&L responsibility and leadership of the Group’s owned branches • Overseeing all Membership communications and PR • Communication and training of legislative changes with members. • Increasing member usage of the TNG in house booking system ‘Honeycomb’ My key achievements were: • Part of the management team that created The Travel Network Group following the acquisition of Worldchoice UK Ltd by TTA 2007 Ltd in 2008. • Retention of independently owned Worldchoice membership post the 2008 merger and establishment of 5 year Membership Reward Plan. • Financial turnaround of Group’s own branches over 18 month period, increasing sales, margins and reducing operating costs. • Managed the expansion of owned branches from 1 to 4 over a twelve month period • Leading the restructure and relocation of membership team to Woking following the closure of the Peterborough office. • Re-development of the Managed Agency membership model and evaluation of a new a luxury franchise model. • Development of membership services to enable members adapt to the introduction of the new CAA ATOL regulations in 2012. • Leading the successfully renewal of IIP accreditation for Worldchoice after the merger with TTA.

Group Director representing Worldchoice UK Ltd Triton Travel was the strategic alliance with two other Travel Consortia to counteract changing market conditions and the dominance of two large vertically integrated travel providers. With over 1500 travel businesses Triton Travel was the largest travel alliance in Europe. My key responsibilities were: • To represent the interests of the 400 Worldchoice members • Negotiating the Worldchoice share of overrides and Marketing spend received by Triton Travel. My key achievements were: • Maintaining, and in some cases improving the commission levels for our members through acting as a collective buying group • Increasing the Worldchoice override payment by over 5% • Delivering a The Triton Travel Group Conferences in Tenerife attended by over 500 members

Worldchoice UK Ltd. was a buying consortium of independent travel businesses established in 1976 with over 400 members. In 2001 £1.6 million of share capital was created to fund the expansion of services and move the organisation onto a commercial footing. I was elected to the Board by the shareholder members in 2005. Key Responsibilities • Fiduciary Responsible with 5 other Board Members • Establishing Business strategy and retaining profitability through a period of massive market changes due to the growth of new buying channels. • Negotiation and conclusion of the Worldchoice share sale to TTA 2007 • Development of membership new models • Leading the Membership, Training and HR teams • Membership communication and PR Key achievements: • Design and development of a new ‘Managed Agency’ membership model. This enabled us to recruit new entrants to the travel market and retain businesses under new ownership. • Formation of The Triton Travel Group to counterbalance the strength of two large vertical integrated tour operator / agency groups and the downward pressure on member commission. • Negotiation and conclusion of the Worldchoice sale and increase in share price from £1 to £2.75 • Creation of the Members Consultative Council (MCC) to work alongside the Board • Design and roll out an award winning member training programme ‘Action Plan for Profit’

BA Hons Economics and Economic History

An innovative leadership programme designed specifically around the needs of SME owner -managers which included Masterclasses, Action Learning and Coaching.

This was modular based by Barefoot with mentoring and tutor support. I gained knowledge and practical experience in a range of coaching styles and a good understanding of the psychological theories that underpin successful change.

Two day course giving a model for understanding human behaviour, communication and relationships.

Neurodiversity in Coaching: Context and Skills of Effective Practice