Helena Casares, SHRM-CP

*Impacted by Layoff* • Develop creative sourcing strategies using Boolean search on LinkedIn Recruiter and maintain weekly goal of 100+ messages with acceptance rates ranging from 15-20% • Identify hard-to-fill technical talent ranging from Consultants to Senior Managers as well as for specific practices (Data & Analytics, Change Management, Product, Salesforce) • Participate in campus fairs and organize/promote recruiting events via Handshake and Lever, resulting in 100% firm participation and 90% candidate turnout • Coordinate 120+ final interviews per recruiting season (Spring/Fall) for entry-level roles, ensuring a smooth white glove candidate experience throughout the process • Collaborate with Executive leadership to recruit a Summer class of 30+ Analysts and 10+ Interns • Partner with the Director of Engineering to recruit Engineer I and SWE Interns for IDC (Innovation Development Center) • Connect with HBCUs to drive DEI initiatives via on-campus and virtual engagement

• Optimize Taleo to streamline full life cycle recruiting and fill 125+ Management Trainees and Summer Interns across six districts in California and Northern Nevada • Maintain passive candidate pipeline in our sourcing technologies (LinkedIn Recruiter, Indeed, Career Builder, Handshake), ensuring data integrity and accuracy across all platforms • Execute the enterprise college recruitment strategy which incorporates creating recruitment marketing campaigns, conducting virtual or on-campus recruiting events and interviews, and attending career fairs and networking events • Collaborate with campus contacts, DEI-focused organizations, HR and district leaders to broaden candidate diversity

• Coordinate 80+ interviews per year to help fill 100+ Tax/Audit Interns, first-year Staff, and experienced hires across 13 offices • Handle full life cycle recruiting for Intern and Staff candidates post recruiting season • Participate and plan over 30 campus events per recruiting season as well as on-campus interviews for 5-7 universities • Partner with the Marketing team on various employer branding/social media projects using Canva • Develop and execute the annual Summer Leadership Conference (SLC) for upcoming sophomores/juniors in Accounting • Pre-screen resumes and transcripts for 150+ college applicants per season via Handshake and Lever

• Perform day-to-day transactional duties of full cycle recruitment for up to 1,500 employees (exempt/non-exempt, students, temporary personnel) and resolve high-volume HR inquiries from students and administrators • Conduct new hire orientation for 20+ incoming new hires twice per week and oversee accurate completion of onboarding paperwork (background check, live scan, I-9 documentation, tax withholding forms, etc) • Leverage NeoGov/OneSolution to handle onboarding and offboarding for new hires/rehires • Manage up to 30 open requisitions at a time and pre-screen applicants for minimum qualifications • Communicate with hiring managers on job opening status and troubleshoot system problems • Compile reports, decisions, and results of department in relation to recruiting and EEO compliance established goals

• Resolve high-volume HR inquiries from students and administrators • Reconcile and audit personnel files, benefits, I-9s, live scan, and driving records • Educate employees of basic HR policies and procedures via phone and in-person • Assist with multiple stages of recruitment, new hire orientation, and data entry utilizing the OneSolution HRIS system and NEOGOV • Utilize OneSolution and TimeClock Plus to assist with payroll projects and general payroll inquiries • Build, format and update weekly job postings using Microsoft Excel • Screen resumes for respective job openings • Facilitate the department’s process improvement projects

-Assistance in Math and English for students in various grade levels -Communicate effectively with parents on students' progress in various subjects -Help with homework

Accounts include: Toyo Tires, Advantech, Carepoynt, American Family Housing, Sawdust Art Festival, Concierge Key Health, AgreeYa Solutions, etc -Develop content for clients including media pitches, press releases and social media copy -Reach out to news outlets/publications to help secure interest in story topics -Help organize monthly event/content calendars -Research industry trends and identify meaningful awards and recognition for each assigned client -Build and update media lists for targeted markets using Cision -Provide overall team support and communicate effectively with each account lead -Participate in weekly staff meetings

-Collaborated with Ziing’s Bistro and Bar on developing client’s brand awareness -Created and executed public relations campaign under tight 15-week deadline -Developed research and time management skills using Cision software and FunctionFox time management system -Curated and managed social media content, gaining 100+ Instagram followers over three months -Earned credit for Capstone class (required senior-only course necessary for graduation)

-Handled multiple customer inquiries at once via Live Chat, email, and phone in a fast-paced environment -Maintained over a 90% average rating on Live Chat monthly -Facilitated communication with both domestic and international shipping couriers to ensure timeliness of customers’ packages -Effectively handled Korean inquiries for Revolve’s Korean consumer base

-Administered excellent customer service by ensuring that clients are checked in and out using the Service Path -Promptly addressed phone and in-person inquiries regarding massage services and scheduling appointments -Trained new hires on front desk duties including proper phone etiquette and handling clients -Promoted the Wellness Program (monthly membership program) and converted 60% of customers to members on a monthly basis